Stanford Technical Writer

Robert J. Benjamin

*** ******** ***** ****

Ashland, OR 97520

541-***-**** (cell)

541-***-****(home)

***********@***.***

Profile

Proficiency in systems analysis and technical and proposal writing for government, private and public organizations. Additional experience in telecommunications sales and computer graphics design. Ability to self-teach, manage project schedules and meet deadlines. Adept with new software and hardware technologies including Windows and Mac environments.

Education

BS, Stanford University, Product Design in Mechanical Engineering, 1996

Web Development Classes(XHTML, Javascript, PHP, mySQL), Database Classes (mySQL, MS Access, Oracle), Programming Classes (Unix, C, Java), Networks I and Networks II, Corporate Web Development (PHP, XML, XSL, AJAX (beginning)), Southern Oregon University, 2007-2011

Skills

• Create and edit user manuals and documentation, style guides, release notes and installation guides (MS Office, FrameMaker, Interleaf)

• Write for media specifications and authoring tools documentation (HTML, MS Office)

• Design graphic charts and graphs and marketing materials (MS Powerpoint, Visio)

• Upload and test data on the web using validation software (FTP, Unix)

• Construct web sites, layout drawings and 3-D assembly drawings (HTML, Javascript, Dreamweaver, Interleaf)

• Prepare and test escalation procedures for emergency IT situations (DOS, FTP)

• Translate documents from English to Spanish (prior knowledge, Google Translate)

• Develop broadband streaming media (Adobe Live Motion, Adobe FrameMaker, Adobe Photoshop, Adobe Illustrator)

• Provide hardware support to users (Signal Test Set Units, MS Access)

• Test authorization scripts (Perl, Unix)

• Some knowledge of Adobe InDesign and Illustrator

Languages

Spanish – advanced; French, Italian & Japanese – beginner

Expertise

• Intermediate to advanced proficiency in using graphics software such as Quark Xpress, CorelDraw, MacDraw, Aldus Freehand, Ray Dream Studio, Adobe Live Motion, MS Paint, Paintshop Pro, Quicktime, Visio, Interleaf and Adobe Illustrator

• Expert in using presentation software such as MS Powerpoint, HTML Transit, Netscape Composer, Hypersnap, Visio, PVCS Tracker and Adobe Acrobat

• Intermediate to advanced proficiency in spreadsheets software such as MS Excel and Lotus Notes

• Expert proficiency in processing software such as MS Word, Wordperfect and FrameMaker

• Ability to read code of programming languages such as UNIX, FORTRAN, Pascal, Cobol, Visual Basic, Java

• Capable of reading and understanding databases using software such as MS Access, Oracle and mySQL

• Understands telecommunications/networks software protocols such as TCP/IP, UDP, FTP, HTTP, TFTP, SNMP, POP3, IMAP, 5 and 7 layer Networking model, Telnet and VoIP

• Ability to use scheduling software such as MS Project

• Knowledge of Mac OS X and various applications (Adobe CS3/4, OmniGraffle, MS Office etc.) through Leopard, Snow Leopard, and Lion and Snow Leopard (Mac OS 10.7)

• Extensive experience with Microsoft Windows (XP, Windows 7)

• Expert iPhone and MacBook Pro user

• Some experience with WordPress and Joomla Content Management Systems (CMS)

• Expert user of Facebook, mySpace, LinkedIn, and Twitter

• Some understanding of Adobe Creative Suite 3, 4, and 5

• Knowledge of radio station equipment, including mixing equipment

Work Experience

2010 - Present – thedot.tv

• Part-time writer/researcher

• Created and edited copy for public web sites

• Worked on developing a social media project for high school students, parents, and educators

• Pages(Mac), thedot.tv web site

2010 – Scribendi.com

• Freelance part-time editor

• Edited various forms of documentation, including business plans, manuals, and various research papers

• Worked in tandem with original authors to produce effective documents

• MS Word

2009 – MyLawsuit.com

• Technical writer/researcher

• Attempted to find grants to help fund this small startup

• Used the internet to aid in securing funding

• MS Word

2008 – League of Women Voters of Ashland

• Newsletter editor

• Edited online newsletter

• Created and updated content for the web site

• Proprietary CMS

2006-2007 – Bob Harrison, History Professor, Southern Oregon University

• Textbook editor

• Edited a textbook on Middle East History

• Interfaced with professor Harrison to provide the best editing work possible

• MS Word

2006 - Oregon Science Works

• Volunteer

• Interacted directly with museum visitors

• Worked with children to encourage them to foster a love of science

• Helped with science demonstrations

2006 – Vortx

• Technical writer

• Created a user’s guide for an email-based application named CharleyMail

• Worked with software developers to create coherent documentation

• MS Word

2005 – NeighborCare

• Technical writer

• Created hardware-related documentation on equipment for sorting and packaging prescription pills

• Interviewed workers to pinpoint how the process worked

• MS Word

2004 – CADStar International for Dena Corporation

• Technical writer

• Created documentation for Hughes Network Systems and Nortel Networks

• Converted documentation for Word to FrameMaker

• Edited and indexed FrameMaker documentation

• FrameMaker, MS Word

2003 – GALTSolutions for QuickHire

• Technical writer

• Created web-related documentation

• Upon QuickHire’s acquisition by Monster, updated documentation as needed

• MS Word

2003 – Careers USA for Lockheed Martin

• Technical writer

• Interviewed project managers, developers, and other personnel to gather information

• Created documentation for Medicare and Medicaid, including release notes and updates

• MS Word

2003 - Spherion for Zurich Insurance

• Clerical worker

• Organized files and performed data entry

• MS Office

2001-2002 – Luminary Consulting

• Sales engineer

• Generated sales for a small IT/Telecommunications consulting company

• Worked in inside and outside sales to increase the customer base

• Managed and hired a team of sales engineers

• MS Office

2000 – MindLance Consulting for Envivio

• Technical writer

• Worked with streaming media for broadband

• Learned about IEEE standards

• Documented information as related to set-top boxes

• Photoshop, Live Motion, FrameMaker, Illustrator

2000 – Vision Integration Professionals for Andersen Consulting/U.S. Department of Education

• Technical writer

• Quality assurance representative

• Helped modify and update web content for the FAFSA (Free Application for Federal Student Aid)

• Created MS Powerpoint presentations and web-centered instructions

• MS Word

1999 - User Technology Associates for the Bureau of Labor Statistics

• Systems analyst

• Worked in a quality assurance role in a team

• Developed tests plans to troubleshoot developers’ code

• Used FTP and Unix commands to test different versions of the software

• MS DOS, FTP software

1998-1999 - U.S. Department of Energy

• Technical consultant

• Performed Independent Validation and Verification (IV&V) to improve quality

• Interviewed Members of the Technical Staff to understand policies and procedures

• MS Word

1998 – Adecco TAD Technical for EDS/Immigration and Naturalization Service

• Technical writer

• Documented user guides, installation guides, and release notes

• Participated in code review meetings

• Worked with a client-server application named Computer Linked Application Information Management System (CLAIMS)

• Tested front-end (Visual Basic Interface) and back-end (Oracle database)

• Received feedback from developers, QA, Configuration Management, editors, and other relevant personnel to create excellent documentation

• Served as a representative in a quality circle

• MS Exchange, MS Outlook, MS Word

1997-1998 – Total Service Solutions for Fannie Mae Corporation

• Technical writer

• Created a template for web sites via the internet

• Used images and icons to provide pleasing graphic web site design

• Dealt with escalation procedures and rewrote them as necessary

• Maintained developers’ projects via Lotus Notes

• Netscape Composer, Lotus Notes, MS Word

1997 - Computer Science Corporation

• Graphic designer

• Converted drawings from Mac to Windows formats

• Created proposals for RFPs

• Updated and revised proposal information to enhance presentations

• MS Powerpoint, Hijaak Pro

1996-1997 - Lockheed Martin Federal Systems for U.S. Military

• Graphic designer

• Created 3-D exploded view assembly drawings

• Interleaf

1996-1997 – Best Temporaries (various companies)

• TeleworX – 1997

o Hardware support specialist

o Communicated with field engineers

o Managed databases

o MS Access, MS Office

• LightSpeed International

o Technical writer

o Created a user’s guide for a Java-based application relevant to telecommunications

o MS Word

• SAIC/U.S. government projects

o Proposal specialist

o Worked on a deadline to create excellent presentations

o MS Powerpoint

• Various Companies

o Administrative assistant

o Performed clerical work

o MS Office

• International Finance Corporation/World Bank

o Administrative assistant

o Performed clerical work

o MS Office

1996 – Norrell Services for AOL

• Network Operator

• Served on an overnight shift

• Worked with SUN and SGI workstations

• Contacted critical personnel upon high priority situations

• Used HP OpenView to help monitor a worldwide network of subscribers

Interests

Writing fictional books and screenplays, reading, learning the clarinet, and working as a disc jockey

Sample Web Sites

http://webpages.sou.edu/~benjaminr/cs433/index.html (includes links to other sites that use XHTML, Javascript, PHP, and mySQL)

References –available upon request

Contact this candidate