Project Manager Engineer
Resume:
N I CK BOJCZUK
**** **** **, ********, * H ****0
i5y2jn@r.postjobfree.com
OPOTC Certified
C i nc i n n a t i Be l l/Co l u mb us C i ty Schoo ls Co l u mb us, O H
Field Operations Manager
• E nsure environment stability goals are met, processes can be sustained, r isks are mitigated, and performance is
enhanced
t hrough the development of new procedures beginning with best practices.
• E nsure that the customer’s current and future service requirements for the IT Infrastructure are identified,
u nderstood and documented in the Service Level Agreement (SLA). Negotiates levels of service to be delivered
w ith the customer along with Operational Level Agreements with other IT groups. Ensure that service
performance reviews are scheduled and held with customers on a regular basis and that improvement
i nitiatives identified in these reviews are acted on through progress reports provided to our customer.
• Responsible for ensuring that projects follow a project management process and remain on task for our target
completion date. Develop project timelines, identify tasks, resources, r isks, duration, progress and
dependencies. Held periodic meetings with clients and vendors to recap status, completion goals, current
i mpact and revised deliverable dates and allocated resource builds against current workload. Project meeting
overview upon completing to discuss productivity, recap impact, budget guidelines and lessons learned.
• E ngineer break-fix solutions that meet our customer’s physical/virtual requirements under very strict
S LA/SLO’s.
• E nsuring that the service availability of all Infrastructure services meets or exceeds the current business
needs.
• Analyze and t rend past performance data in order to incorporate a proactive rather than reactive approach to
scheduling location stops, break-fix calls, helpdesk calls, vendor part ordering and critical service outages.
• Monitor all Operation System events that occur to allow for normal operation and to detect and personally
handle escalated exception conditions. Ensure that events are detected, personnel are notified and appropriate
actions are taken. Take steps to achieve early detection of incidents in order to take action before any actual
service outage occurs. Provide weekly reports showing every aspect of actual performance and behavior against
our SLAs.
• Personally engineer solutions for escalated issues raised by the Teachers Union against Columbus City
Schools IT department.
• Implement parts t racking system and asset management for all parts and equipment being serviced. Created
new procedures for warranty repair, and non-warranty repairable equipment, as well as a boot stock for field
techs to minimize down/drive time and improve response time to our customers.
Getronics North America C hicago, I L 04/06-06/08
POS Project Manager
• Develop, build and maintain relationships with store VP’s in a cooperative effort to coordinate work efforts
and maintain progress updates in order to meet multiple deadlines.
• P rovide daily updates to our project plan to consistently ensure we are on t rack to meet various deadlines,
and proper distribution of staffing against our workload. Hold daily conference calls to discuss progress,
i dentify exceptions and reallocate resources in order to meet our service level objectives.
• M anage workstation, network, telecom, cable and fiber infrastructure builds for Fortune 500 companies such
as Target, Home Depot, Ford and Toyota.
• Handled tracking, inventory management and audits for over 1 million dollars’ worth of equipment.
• O rganize, inventory and install Cisco routers, switches, gateways, SAS, workstations, kiosks, printers,
registers, flat panel displays, wireless RF systems, Cisco IP phones, analog phones, call boxes, MDF, IDF’s,
cash offices, CCTV workstations and displays, hiring and registry kiosks, price checkers, scanners and much
more.
• Perform simultaneous projects involving the installation of high-end POS equipment in multiple commercial
and retail environments while meeting strict deadlines.
• Developed store turn-over process to the client’s VP and employees on larger projects with a detailed
overview and walkthrough, while handling any last minute discrepancies between blueprints and VP’s
personal preference, equipment testing and last minute changes to hardware or f loor plan layout.
• Equipment installation and functionality testing of all electronics, including pc’s, POS equipment, printers,
server closets, IP phones and internal network.
• Responsible for vendor/client relationships involving hardware/equipment DOA’s, failures, firmware updates,
i nventory discrepancies and equipment upgrades and catastrophic failures.
C a rtucho North America C hicago, I L 02/04-
04/06
Senior Field Engineer
• T ravel nationwide to new accounts to meet with store General Managers, receive equipment, custom
build kiosks, and t rain store employees on proper use of the equipment, while maintaining a strict project
schedule.
• Develop and maintain relationships with store and regional managers while keeping their sales staff up
to date on all new equipment training and procedures and techniques to increase sales.
• Analyzed t rends in individual store consumables and parts usage to better predict future mechanical
failures and minimize downtime by pre-stocking store with replacement hardware based off this data.
• R &D new circuit board and hardware based off schematics as well as pneumatic equipment to optimize
t he performance of our equipment and decrease failure rates.
• Performed break fix, preventive maintenance, audits and quality assurance for OfficeMax and Giant
Eagle applications and server repairs for CVS and Walgreen’s.
• Installed and maintained and trained staff on custom systems in over 500 locations nationwide
i ncluding OfficeMax, CVS and Walgreen’s and Giant Eagle.
• Managed large inventory of parts, supplies and consumables for break-fix and maintenance calls.
Serviced PC’s, main kiosk servers, vacuum/parasitic and liquid pump with internal parts and calibration.
D igital scale and LCD touch screen calibration and t roubleshooting.
References are available upon request
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