Billing/Medical Records Supervisor, Manager
Resume:
Elizabeth Morgan
Sun Lakes, AZ 85248
Mobile Phone: 602-***-****
E-mail: i5wox3@r.postjobfree.com
CAREER GOAL
To work in a friendly, positive environment, where I can fully utilize my skills and education to maximize not only my potential, but that of the company as well.
SUMMARY OF QUALIFICATIONS
I am assertive, self-motivated, goal-oriented, organized, and efficient. I have the ability to work independently, under pressure and meet deadlines. Adept at both oral and written communication. I can interact effectively with individuals of all levels. Medical Terminology and Medical Filing, Insurance Forms, Verification, Medical claims processing, computer literate.
Best qualification is my personality!!!
WORK EXPERIENCE
Labcorp of America
Medical Billing Supervisor
Phoenix, Las Vegas, Salt Lake City, Denver
August 1999 – September 2010
Supervise 40+ staff members including 20 direct reports, in the daily processing of electronic medical records, unbillable/suspend processing, and information collection.
Provided knowledge resources to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements.
Acted as a mentor and coach and provided development and growth opportunities to staff.
Scheduled staff in accordance with department needs. Maintained labor expenses within budget guidelines.
Provided daily direction to staff. Set goals for individuals and for the team.
Interviewing, hiring, promotions/demotions, performance management and overall assignment of work.
Maintained and monitored statistics and reports on activity, productivity, quality and performance through the development of appropriate metrics. *Created Excel spreadsheets to facilitate a paperless process.
Identified, addressed and communicated opportunities to improve work processes and enable achievement of goals in quality, productivity and customer satisfaction.
Ensured compliance with all legal requirements in functional areas.
Provided continuing and on-going staff training to ensure consistency in work performed.
Served as the first point of contact for escalated issues in regards to incoming phone calls employee concerns and technical issues with phones/computers.
Tracked daily attendance and monitored vacation time availability.
Addressed complaints and resolved problems. Assisted management with any escalated issues as well as any additional projects.
Assisted in projects to implement new processes and/or goals.
Troubleshoot any Diagnosis ICD-9 coding issues.
Maintained login and security for document retention company web-site, ordered supplies and pickups for this function.
Monitored supplies equipment and labor resources to stay within budget.
Diagnosed and fix minor computer issues, and set up new units. Mapped networks for login.
DPH Inc.
Supervisor /PCS Contract Admin
Phoenix, AZ
July 1996 – August 1999
Private owned company. Owner passed, business closed.
Supervised 10 employees in the day-to-day operations of pharmaceutical claims submission to insure all lines of business and department guidelines were met.
Responsible for deliveries and pick-ups of claims.
Maintained production and quality standards.
Developed and maintained work flow within the staff.
Trained new staff.
Implemented and trained staff on PC Anywhere for special projects.
National Health Laboratories (LabCorp of America)
Supervisor Night Order Entry
Herndon, VA
1989 - 1992
Supervised 14 employees in the day-to-day operations of the Order Entry department to insure all lines of business and department guidelines are met.
Track daily attendance and monitored vacation time availability.
Maintain production and quality standards.
Develop and maintain workflow within the staff.
Maintain all statistics for management reporting.
Manage personnel in cooperation with the Lab Manager and Human Resource Department.
EDUCATION
West Springfield High School - 1980
Springfield, Virginia
General Studies – Diploma
Northern Virginia Community College | 1981-1982
Word Processing
Marketing 101
Records and Filing Management
Ashford University
Clinton, IA
Bachelors Human Resources Management
Currently enrolled
CERTIFICATION
ICD-9 Certified through Labcorp 10 years
Great Supervision
Conflict Management and Resolution
HR Policies and Procedures
SKILLS & ABILITIES
HR foundation knowledge.
Expertise in addressing difficult employee situations
Ability to write clear concise factual employee documentation’s
Ability to multi task and flexible with work assignments while remaining detail-oriented
Strong interpersonal skills with the ability to work independently and on a team
Professional demeanor and ability to maintain confidentiality
Strong interviewing skills and ability to mass recruit on a timeline
Excellent project management skills
Excellent technical skills (proficiency in Word, Excel, Outlook)
Exposure to FMLA and leave management
Knowledge of Arizona State and Federal Wage and Hour Laws, FMLA and HIPAA
Knowledge of Six Sigma process
Sarbanes Oxley compliant
Advanced IT/IS knowledge
Contact this candidate