Customer Service Quality Control

Wanda C Herrick

**** ******* ***** ********, **. 75149. 214-***-**** home, 214-***-**** mobile. **********@*****.***

Objective Ten years in Quality Control, both in inspections and supervisory. Skills in implementing

continuous improvement in product quality and resolving issues quickly to optimize on-time shipments. Trained in most Microsoft programs and there workings.

Experience Sales Associate

05/10 – 11/10 Ace Cash Express, Mesquite, TX.

§ Providing customer service while performing duties

§ Selling products to customers of their choice

§ Accountable for daily intake and out bound cash flow

Team Associate

07/09 - 04/10 Family Dollar, Mesquite, TX.

Customer service while checking customers’ items.

Restock inventory, clean and replace items to their homes.

Accountable for cash till discrepancies.

Quality Control Supervisor

10/06 - 05/08 Iris USA, Inc. Mesquite, TX.

§ Supervised 3 - 6 employees in all quality control inspections for a high quality plastics

manufacturer.

Responsible for training, implementation of new processes, reworks, and providing

solutions for quality issues.

Assisted with improvement in constant training to improve all products and

employees for the current 65% to 95% yearly.

Member of the 5S committee.

Quality Control Inspector

01/98 to 09/06. Iris USA, Inc., Pleasant Prairie, WI.

Ensured that products met or exceeded customers expectations prior to on-time

shipments.

Supervised 6 - 8 employees in all areas of quality control.

Served on safety committees and assisted in implementing new manufacturing processes.

Grill Cook

07/96 to 10/97 All Saints Health Care Systems, Racine, WI.

Responsible for maintaining a clean and organized work area in a fast paced work

environment with attention to detail.

Ensured that all foods was prepared according to the Health and Safety Standards

and responsible for inventory control.

Welcomed all visitors and staff in a friendly and courteous manner.

Education Richland Community College, Decatur, IL.

02/91

High School Equivalency Certificate

Credits with Phoenix of University online courses in Health Care Administration.

Interests I seek stable and reliable employment were my contributions can and will aid

the company for whom I am affiliated with.

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