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Manager Customer Service

Readyville, Tennessee, 37149, United States
April 04, 2012

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Ms. Camisha Jones

**** *** ******** ****

Readyville, TN 37149




Case Manager/Social Services: I am a devoted, results-oriented; advocate and team-leader who has exemplified qualities and professionalism, backed by a consistent and verifiable track record. I have over 10 years of experience in case management. I also have 3 years of experience as a case worker counseling children/families referred for social services.

Professional Development & Key Skills: Good communication skills, computer skills (Microsoft Office (MOS), 2000), telephone skills, good listening skills, multi-tasking, critical thinker, social abilities, and problem solver.


QMRP for Comprehensive Clinical Assessor (10/2011- present)

Serves as an independent contractor conducting comprehensive clinical assessments for individuals who have intellectual disabilities:

• Act as prime interface with clients at all levels to increase quality assurance, improve customer service, and streamline Processes and


QMRP/Case Manager (04/2000- 10/2011)

Served as a team consultant conducting a wide range of staff development, in-service training and employee education programs in the region client-review meeting for establishing business management standards of operations:

• Act as prime interface with clients at all levels to increase quality assurance, improve customer service, and streamline Processes and


• Acts as chairperson of team meetings to review, analyze and modify

30/90 day and annual reviews of client habilitation plans

• Coordinates overall development and implementation of client-based

habilitative programming (e.g., individual support plan (ISP); profile of supports (POS); individual behavior guidelines)

• Trains and interview staff in effective delivery of training techniques/methods, ensures habilitative services requirements (e.g., Medicaid/ ICF-MR)

• Coordinates client home visits, transfers (i.e., inter/intra facility) and discharges; acts as liaison with client families, guardians, case management staff and/or community based staff; prepares reports, forms and correspondence related to clients

Case Worker/Social Services (10/2006– 10/2009)

Establish, implement and maintain Family Support Services. Provide home and/or pre-arranged location case management services for at-risk youth and their families. This includes; therapeutic visitation, home-making, family support and intensive services if warranted:

• Conduct initial and follow-up interviews with child's family and other individuals involved in a case by evaluate clients, and/ or family's financial status if needed

• Develop individualized service plans that outlined the goals to be accomplished by the child and family

• Provided crisis intervention and assists families in understanding the implications and complexities of services being provided

• Refer family to service providers (e.g., counseling service, parenting training program)

• Support and/or coordinate activities in implementing outreach initiatives by coordinating resource personnel, transportation, and materials

• Communicated regularly with family and/or DCS case manager to discuss family/child progress or further actions required to meet plan objectives


• Served as a Case Manager/Qualified Mental Retardation Professional (QMRP) for Community Ties of America, Brentwood TN (09/2009- 10/2011)

• Served as the Executive Director for Pauline & Thomas Healthcare, INC., Murfreesboro TN (02/2009- 09/2009)

• Served as a Case Worker-Social Services for Our Children Our Future, Nashville, TN (10/2006- 10/2009)

• Served as a Case Manager/Qualified Mental Retardation Professional (QMRP) Columbus Organization, King Of Prussia, PA (06/2002- 08/2008)

• Served as a Case Manager/Qualified Mental Retardation Professional (QMRP) Stones River Center, Murfreesboro, TN (04/2000- 06/2002)


Lane College, Jackson Tennessee

Date attended: (08/91-12/94)

Degree achieved: N/A

Major: Physical Education (Minor: Health)

Tennessee State University, Murfreesboro, Tennessee

Date attended: (06/98-12/99)

Degree achieved: Bachelor of Science

Major: Physical Education (Minor: Health)


• Class D endorsement F Tennessee Driver License

• Certified and up-to-date CPR, First Aid

• Dept of Intellectual Developmental Disabilities Services (DIDD)

o Incident Management Train the Trainer Certified

o Medication Administration certified for 2009-2011

o Preventive Crisis Management Practioner 1 certified

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