Customer Service Technician
Resume:
Allen Horst Ladd
Wendell, NC ****1
Phone 919-***-****
E-Mail *******@*****.***
Objective
I would like to obtain a position within a company where I will be able to utilize my 25+ years of mechanical and leadership experience to its fullest extent.
Work Experience
Mobile Fleet Service of N.C.
Field Technician, parts, customer relations
November 2011- present
Build client base, repair customer equipment in the field, order parts, set up times and intervals for services, all minor repairs to equipment. Fill out all paper work and maintain company vehicle and personal tools.
Vause Equipment
New Holland Equipment
Fayetteville NC
July6th 2011 to October 2011
Service Manager
Manage day to day operations of shop to include work orders, billing of jobs, warranty jobs, scheduling all technicians job load, truck divers and working with parts and sales departments. Handling customers concerns with all types of equipment provide insight on training and safety concerns with customers and technicians.
Kioti Tractor International
May 20th-July 1st 2011
*******@************.***
Product support technician
Adjudicate warranty claims, technical troubling-shooting for dealer via phone or emails, dealer assistance with all parts and service issues, fulfill training requirements to instruct in a classroom. Testing of proto-type units.
Quality Equipment
John Deere
Knightdale / Fuquay N.C.
May 2009 to 2011
Duties include major and minor repair on customer and dealer industrial and Agricultural machines, field and shop repairs. Writing and submitting maintenance reports. Maintaining company vehicle. Customer support via phone and job-site.
ASC Construction Equipment
Volvo
Garner, NC
March 2004 to March 2009
Duties Included: Shop tech, shop foreman and field technician. Major and minor repairs on all customer rental and dealer equipment. Certified Master Guild Technician. Customer service on a daily basis to insure customer was satisfied with completed product.
Briggs Heavy Equipment
Case and Case IH
Raleigh, NC
February 2002 to March 2004
Duties Included: Field Service Technician. Major and minor repairs on all customer rental and dealer equipment. Completion of all paper work, maintaining tools and safety of company service truck.
Rental Service Corporation
Smithfield, NC
April 1996 to February 2002
Duties Included: Service manager/field shop mechanic. Overseeing day to day operations of the service department. Maintaining rental fleet and customer repairs, issuing work orders and purchase orders. Contact with customers and sales department, ordering all parts, service, and safety equipment for the banch.
NC Equipment Company
International / Liebherr / Gallion
Raleigh, NC
1985 to 1995
Duties Included: Shop technician and machinist. While in shop handled major and minor repairs on heavy equipment. While in the machine shop, opened and closed work orders, welding and operating machine tools. Ordering of all materials including special tools and bulk items.
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