Customer Service Sales
Resume:
William J. Brooks
Newburgh IN. 47630
****************@***.***
Employment Objectives
To benefit an organization that can use a dynamic Technical Marketing professional and highly effective communicator with the proven ability to exceed ambitious goals while maximizing profitability and assuring the highest level of customer service, support and satisfaction.
Experience
ELECTRONICS RESEARCH, INC Chandler, Indiana
Bids & Proposals Manager Sales 2005-2010
Comprehensive knowledge of proposal process and development specifically, Broadcast RF Systems and Towers.
Turned the RFP system from 90% failure rate to 10% total sales revenue annually.
Implemented a new web based proposal system via custom software from Big Machines®. This program allows for configuration of all ERI products of both standard catalog and custom items with predetermined discounting, product specifications, reseller logos and complete company process controls.
Ability to meet targets and coordinates work of multidisciplinary team
Strong ability to track projects, prioritize tasks and meet urgent deadlines
Prepare client presentations in support of proposal submissions, create and edit content for internal/external communication and marketing collateral as required
Perform tasks of developing, writing and publishing customized proposals in collaboration with subject matter expert and account executives.
Ability to multi-task, react to changing priorities and provide timely response to internal and external customers
Responsible for translating the client’s business needs and requirements into specific systems, applications or process designs from across the business units into an integrated and cohesive solution
Leads and oversees the implementation team for contract awards to ensure on-time delivery of the solution and processes ensuring compliance with the established Statement of Work and key elements of the proposal.
Works with the Service Management team to ensure an effective, efficient and seamless transition to service operations upon completion of the solutions implementation
Collaborates and establishes relationships with the relevant service management, marketing, commercial, product management and service delivery leaders and key stakeholders in the corresponding business units
Leads project based proposal design teams to create an effective customer solution and assist with proposal presentation.
USA CLEANING Downers Grove, Illinois
Supervisor 2003-2005
Co-ordinate the operations function ensuring client satisfaction at various sites.
Sought and procured new accounts. Responsible for contract/cleaner performance and monitoring. Ensure sites are health and safety compliant
ANDREW CORPORATION BROADCAST DIVISION Orland Park, Illinois
Product Line Manager for Broadcast Transmission Line 1999- 2003
Managed over $20 million/year in global sales
Met with dealers, national accounts, end-users, and the sales force to define new product requirements and work with product development to document these requirements in product specifications.
Focused on completing product offering and reducing redundant product overage.
Introduced 4 new transmission lines to fulfill product offering
Gained significant market share of the European & South American markets via aggressive marketing, new product deployment and Field Sales training.
Responsible for development and implementing merchandising strategies to maximize sales opportunities within assigned categories
Defined and implemented product requirements, business plans, and marketing strategies.
PANDUIT CORPORATION New Lenox, Illinois
New Product Development Engineer 1993-1998
Responsible for the design, development and implementation of in-house manufactured and privately labeled connectors and installation tooling for the electrical connector market.
Increased product line offering by 45%. Projects ISO 9001 certified and audited bi-annually both internally and externally. All products UL/CSA tested and certified.
Led multi department teams to meet timely implementation of all new products.
Vendor Sourcing
Coordinated cross-functional teams to drive new offerings to market
Identify growth opportunities
Professional Strengths Include:
External/Internal Sales Customer Service Margin Control
Government Proposals Multi Channel Distribution Team Worker
Revenue Growth Computer Skills Quality
Education
Lewis University, Romeoville, Illinois
Master of Business Administration, Specialization – Marketing
Valparaiso University, Valparaiso, Indiana
Bachelor of Science Degree, Major – Mechanical Engineering
St. Joseph’s College, Rensselaer, Indiana
Bachelor of Science Degree, Major – Physics/Mathematics
References: Available upon request.
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