Project Manager Management

MARK HANNAWI

***** ****** ****: 586-***-****

St. Clair Shores, MI 48081 ****.*******@*****.***

PROJECT MANAGER

Professional Excellent Communication Skills Delivery

A highly accomplished Project Manager with strong communications skills and a history of on-time project delivery. A team player with the ability to prioritize and multitasks effectively in fast-paced environments. Seasoned project leader that has the ability to become an integral team member in dynamic environments where delivery is priority.

CORE COMPETENCIES

• Requirement Gathering • Project Planning • Process Development

• On-time Delivery • Issue Resolution • Change Management

PROFESSIONAL EXPERIENCE

Genesis10, Troy, MI 2010-2012

PROJECT MANAGER (June 2010 – March 2012)

Manage Information Technology Infrastructure projects, implementing new and replacement infrastructure normally ranging between 10 and 100 servers per request. Database, Application, Web, Messaging, and Reporting Servers are the bulk of deployments on any given project. Coordinating procurement, delivery, installation, testing, and acceptance to meet customer’s requirements and expectations are critical objectives. This position requires the ability to coordinating multiple projects in various stages of their lifecycle from Design to Closeout.

• Gather customer requirements, assemble resources and kick off projects and schedule regular project meetings to track deliverables, issues, and action items

• Create project workbook, schedules, and budgets and track in MS Project, Nexus, Clarity

• Schedule / Guide testing and cutover activities

• Report out to customers and leadership the progress and status of all projects

• Utilize DMAIC System Lifecycle process

Baker College, Clinton Twp, MI 1995-Present

ADJUNCT FACULTY (June 1995 - Present)

Originally this position was intended as something fun to do on a part-time basis. Taught full time in 2009 and the first half of 2010, both at a collegiate level and as an Elementary substitute. Now teaching a single evening class but over the years have taught as many as 4 classes per term to explore as a career. After a couple of years teaching, decided to return it to a part time activity for the enjoyment.

Partial list of courses taught:

o EBU151 Introduction to eBusiness o FIN301 Principles of Finance

o INF111 Information Systems Management o MGT211 Management and Supervision

CAPGEMINI, SOUTHFIELD, MI 2007

PROJECT MANAGER (April 2007 – October 2007)

Responsible for a single client in Oshawa, Canada with much travel to client sites. relationship management, customer confidence and solution selling were key success factors.

• Create and update project workbook and schedules, manage and track project progress

• Resolve customer issues and meet the customer’s expectations, deliverables and budget

• Lead Enterprise Data Warehouse projects, meeting contractual obligations and deadline

• Design and manage spreadsheets for Issues / Action Items and Deliverable approval

EDS, DETROIT, MI (Feb 1995 - Dec 200*-****-****

Successful career with a dynamic company that encouraged you to stretch yourself and explore your own capabilities. During almost 12 years at EDS, had the opportunity and the wonderful experience of leading small and large teams in positions ranging from Program / Project Manager to Client Delivery Manager.

Software License Program Manager (2004 – 2006):

• Lead the Software License Management Team in support of the EDS/GM account. Built a team of professionals which included 2 project managers, 12 business analysts, 3 financial analysts

• Created a positive working environment, mentor and develop team members to raise the abilities of the team to deliver a timely solution

Client Delivery Project Manager (1998 – 2004):

• Establish a schedule of regular meetings with customers to identify needs and issues, thereby creating a common understanding for problem resolution and continuous improvement.

• Y2K Project Lead in a highly technical space for workstations and PC upgrades in 1999.

• Service Delivery Manager for Desktop, Workstation, Networking, Help Desk.

Value Added Project Manager (1995 – 1998):

• Provided project management support and consulting to clients and customer organizations for the deployment of COe personal computers within $1m budget.

• Energize and initiate stalled Value Added team to allow COe seats to be delivered and installed

• Manage builds and test all applications being integrated into the Consistent Office Environment

National City Bank, Indianapolis, IN, 1993-1995

Project Manager / Financial Analyst (May 1993– Feb 1995)

Successful transition of the financial headquarters of Merchant’s Military Banking from Frankfurt, Germany and other global locations to Indianapolis, IN during January, 1994. Position responsibilities included: design and implementation of a common computing environment, supervision / project management of the deployment of a 60 node LAN/WAN for all accounting departments within the Military Banking division.

E D U C A T I O N

Indiana Wesleyan University

Marion, IN

Master of Business Administration

Liberty University

Lynchburg, VA

Bachelor of Science, Accounting

R.E.T.S. Electronic School

Detroit, MI

Associates of Applied Science, Electronic Engineering Technology

TECHNICAL SKILLS

Project Tools: (Nexus, Clarity, MS Project)

MS Office Products: (Word, Excel, PowerPoint, Access)

CERTIFICATIONS

ITIL Foundations

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