Customer Service Insurance
Resume:
DANA L. MOORE
Fontana, CA *****
Phone: 909-***-****
E-mail: *********@*****.***
Job Objective – To obtain a customer service position allowing me to utilize the skills and abilities achieved in over 20 years of related experience.
Experience:
DENTAL LAB RECEPTIONIST, Imig Dental Laboratory, Grand Terrace, CA
02/07 to PRESENT
Responsibilities include reception and administrative tasks, processing dental cases as received by dental office customers, maintaining the customer database and billing when required. Delivered completed cases to the dental offices acting as the liaison between the lab and the customer. Also assisted with lab preparation of crowns and bridges when required.
BARTENDER, Sons of Italy, Fontana,Ca.
10/07 to present
Sons of Italy is a banquet hall which caters to large parties. Besides preparing the bar and hall for guests and regular bartending duties the staff also does all routine maintainence and clean up at the end of the night.
411 OPERATOR, Excel Communications, Dublin, CA
1/06 to 1/07
Provide information by accessing alphabetical, geographical, or other directories. Handled emergency calls placed to the service and assisted children or people with physical disabilities to make telephone calls.
CUSTOMER SERVICE RERESENTATIVE, Action Specialty Insurance, Fontana, CA
8/95 to 11/03
Provide insurance services for over 1,000 existing policies, including endorsements and claims. Updated client files and updated software ratings programs. Developed, implemented and maintained the company’s filing system.
CLINIC RECEPTIONIST, Kaiser Permanente Hospital, Fontana, CA
4/79 to 5/95
Greeted patients and secured patient insurance information. Maintained doctor schedules, scheduled daily appointments and kept daily appointment calendars accurate. Also responsible for staffing, maintaining payroll records and high volume data entry of patient data.
References: Available on request
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