Customer Service Sales

Jonelle M.Welch

**** ********* **.

Philadelphia, PA 19151

Phone: 215-***-****

Email: ************@*****.***

Objective Summary: Approximately five plus years experience as a professional legal assistant/receptionist working in law firms that specialize in personal injury. Highly skilled in all aspects of legal assistant/secretarial duties including excellent organizational skills, drafting of professional documents, extreme accuracy and attention to detail, ability to interact well in a highly professional environment, possess great people skills and function well under deadline. Excellent communication skills, expertise in the coordination of client services, arranging appointments, court dates, scheduling depositions and preparation of legal documents for court filings. Handled confidential information professionally, consistent with legal and ethical policies.

Education: Peirce College, Philadelphia, PA- Present

Concentration: Paralegal Studies

Campus Boulevard Corporation, Philadelphia, PA

Concentration: Computer Business Applications

Areas of Expertise:

Microsoft Office Telephone Etiquette Typing

TrialWorks System Financial Transactions Interpersonal skills

Inventory analysis Auditing Management & Training

Skills:

Accuracy & Attention to detail Strong verbal & personal communication skills

Organizational & Prioritization skills High ability to multi-task under pressure Time and People Management skills Customer Service

Tolerant & flexible to different situations Decision making & Critical thinking

Employment:

10/2010- Present Marshall’s, Springfield, PA

Sales Associate

• Assist customers with their purchasing needs

• Maintain floor displays

• Process merchandise from receiving to arrange on sales floor in various departments

• Visual Display

01/2007-09/2009 Leonard K. Hill & Associates P.C., Philadelphia, PA

Legal Assistant

• Opened and maintained PIP files into TrialWorks system, prepared Specials Package,

• Prepared legal documents, correspondence, defense interrogatories, demands and legal research.

• Retrieved clients’ medical records from various facilities such as hospitals, insurance companies and medical facilities, prepared specials packages.

• Filed documents at City Hall, scheduled depositions, maintained and made arrangements for attorney’s travel calendar.

06/2006-12/2006 Silvers, Langsam and Weitzman, P.C. Philadelphia, PA

Legal Assistant

• Researched legal precedents, investigation of facts, preparation of legal documents and recorded statements via dictation.

• Handled Personal Injury claims, client files, and office dockets by retrieving medical records, police reports, witness statements etc.

• Proposed and administered systematic methods to make daily and monthly inter-office achievements and plans known by multiple attorneys.

11/2003 – 06/2006 Silvers, Langsam and Weitzman, P.C. Philadelphia, PA

Receptionist/Secretary

• Greeted clients, answered multi-phone lines, routed calls and scheduled appointments.

• Entered new claims (PIP applications) into TrialWorks, obtained medical records & prepared Specials Packages and sent out Demand letter.

• Prepared legal documents, correspondence & wills for multiple attorneys daily.

• Maintained office inventory.

• Scheduling the calendar of attorney’s including arranging meetings, conferences, teleconferences, court appointments, travel, etc.

04/2000 - 09/2003 Macy’s King of Prussia, PA

Ralph Lauren Specialist

• Fashion consultant and selling specialist for Ralph Lauren and the Petite’s Dept.

• Conducted sales, register, product and company procedures training for new hires.

• Educated consumers thereby increasing the total sales for Ralph Lauren/ Petites Dept.

• Responsible for the constant innovation, construction and up keep of department displays.

• Planned and executed numerous monthly in-store departmental events and promotions.

• Provided customer service and advanced sales solutions for clients via telephone.

Macy’s, King of Prussia, PA

Fine Jewelry Sales Consultant (during holiday seasons)

• Perform the daily tasks of assisting customers in selecting various merchandise in the jewelry department

• Perform minor repairs such as removing watch links, adding slides to bracelet, and adjusting the back to clip-on earrings

• Responsible for maintaining merchandising standards and visual standards

• Handle the tasks of checking in and replenishing new merchandise inside case lines as well as Prepare merchandise transfers

• Perform other additional responsibilities as assigned by the department manager

References: Available upon request.

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