Customer Service Administrative Assistant

OBJECTIVE

I aim to find a challenging and rewarding position as a Medical Front Desk Receptionist in a prestigious health care facility, where I can utilize my considerable experience in administrative functions, exceptional communication skills and hardworking capabilities to deal effectively with patients, their families and medical staff.

SUMMARY OF QUALIFICATIONS

Knowledge of medical terminology, medical procedures and protocol

Remarkable front office and customer service experience within a medical office setting

Exceptionally organized, detail-oriented and able to manage multiple tasks

Wide knowledge of patients’ rights and medical legal aspects for release of information

Ability to register patients, verify insurance and maintain medical records and reports

Proficient in Microsoft Word, Excel, and Outlook; NextGen billing system and Switchboard operation

PROFESSIONAL EXPERIENCE

Atlanta Medical Center, Atlanta, GA April 2011 – Present

Medical Front Desk Receptionist

Responsibilities include: Greet all patients and visitors in a pleasant manner; Coordinate with the staff to organize the desk operations of the clinic; Maintain a record of all payments and credits on the billing system using NextGen/ EMR systems; Schedule appointments for patients and informed the physicians accordingly;

Managed a multi-line phone system; Assist patients in the waiting room; Ensure a neat and clean reception area at all times.

Genesis Women’s Shelter, Atlanta, GA September 2010 – April 2011

Front Desk Receptionist

Responsibilities included: Ensured that the reception area is clean at all times and has appropriate number of brochures and pamphlets; Coordinated with the wellness staff in promoting various health activities in the facility; Assisted the residents in conducting pre-tests for the residents prior to their placement appointments; Maintained records of all the residents and families; Evaluated and updated resident’s information regularly.

TRC Staffing Agency, Atlanta, GA June 2008 – September 2010

Receptionist / Administrative Assistant

Responsibilities included: Maintained calendars and weekly reports; Greeted clients and staff; Directed telephone calls to appropriate departments; Scheduled appointments, reservations and meetings; Composed documents, memos and letters; Maintained company files; Arranged travel itineraries, expenses, car rentals and various accommodations for executive staff members

Marketline Associates, Atlanta, GA May 2007 – June 2008

Receptionist / Administrative Assistant

Responsibilities included: Performed various clerical and administrative duties; Monitored all access for personnel and visitors; Maintained and ordered office supplies and marketing materials; Received and distributed mail and deliveries; Greeted clients and personnel; Heavy volume customer service.

EDUCATION

Adlai E. Stevenson High School, Bronx, NY High School Diploma 1995

Chubb Institute, New York, NY Medical Administration Associates 2006

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