Customer Service Administrative Assistant

ANA CECILIA CEPERO POMAR

***** ** *** ****** **. No. 15, Kendal, Florida 33196

(***********@*******.***) * Phone: 305-***-**** Cell Phone: 305-***-****

OBJECTIVE

Seeking a position with a company that will allow me to significantly contribute to its progress as well as continue learning and acquiring new expertise.

I believe that my over 10 years of experience in National and International business in the field of Administrative Assistant, Marketing Coordination, Office Manager and Customer Service Specialist/Collections make me an excellent candidate for your firm.

PROFESSIONAL EXPERIENCE

BECKMAN COULTER, INC. (ADECCO-Staffing) July 2007 – October 2010

(11800 SW 147 Avenue, Miami, FL 33176-1044 305-***-****)

Administrative Assistant and Clinical Customer Support Specialist

Cellular Analysis Business Group - Tech Support & Line Engineering Department – Service Revenue

• Assisting and contributing to Director and staff with general office co-ordination

• Making travel arrangements in general for members and staff

• Preparing expense reports

• Multitask and ability to work independently.

• Scheduling and conducting National and International meeting and events.

• Coordinating work flows by preparing and maintaining agendas, office calendar/schedules.

• Maintaining confidentiality with regards to client and staff information

• Preparation of Power Point presentations

• Interacting and greeting clients, vendors and visitors

• Answering telephones and transferring calls to the appropriate department or staff member

• Composing and managing correspondence; including e-mails and fax.

• Preparing, delivering and signing for packages and couriers

• Performing general clerical duties such as filing, retaining and recovering organizational documents, reports, records

• Managing and coordinating office services when required such as housekeeping personnel.

• Creating, managing and modifying reports, invoices, memos, letters, and financial statements using various programs and software such as MS Office.

• Analyze, Research and Resolve disputed Invoices and/or monitor solutions. Collections

• Maintain update accounts, such as recording, modifying databases/changing and purging records.

• Purchasing, collecting and maintaining office inventory.

• Looking after maintenance and repairs of office furniture and equipment.

• Monitor personnel information and department expenses.

• Open/sort and distribute daily mail.

• Purchasing and distributing office supplies.

• Support the Line engineering staff with daily routine/duties as well as reporting of weekly time sheet and vacation tracking.

• Obtained experience in the usage of clinical and medical terminology.

NEWELL RUBBERMAID LATIN AMERICA (Miami, FL) July 1993-April 2007

2200 North Commerce Parkway Suite 300 - Weston, FL 33326 Ph: 954-***-****

Administrative Assistant/Marketing Services Coordinator/Office Manager

Assisted Marketing Manager and Team in coordinating various integrated communication and marketing activities which included:

• Able to multi task projects implementing organizational system.

• In charge of total coordination of national and international group marketing meetings, shows/events involving hotel reservations, travel arrangements, audio/visual equipment, advertising promotional material, hands on product demonstrations, power point presentations, sampling, development, catering, entertainment; ensuring event success; ( Cancun, Colombia, Puerto Rico, Brazil, etc.)

• Research, prepare expense/travel/event reports

• Ensure sampling and literature properly distributed among sales territories

• Coordination of hands-on demonstration to customers.

• Demonstrated excellent judgment for proposing guidance, solutions and timesaving to personnel, becoming excellent point of contact within the national and international business offices and factories.

• Support the Marketing Team on the preparation of English, Spanish and Portuguese Literature, including translations within region ensuring consistency and clear definitions.

• Research for and build up relationship with supplies as well as maintain their data updated.

• In charge of maintaining updated stocks of literature, promotional material, sample stock enforcing successful and prompt distribution among sales force and customers.

• Directed daily office management operations, equipment maintenance, housekeeping, supplies, implementing initiatives and problem solving for a ready-pleasant working environment for personnel.

• Greeting, Setup accommodation and entertainment arrangements if necessary for customers and visitors.

• Provide office orientation to new employees.

• Research, price, and purchase office furniture and supplies.

• Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.

• Knowledge and experience in moving the whole office to a different location.

• Managed phones, voicemail, screening and scheduling phone conferences implementing guidelines anticipating its efficiency and success.

• Maintained file records of general corresponding, invoices, reports, shows and events, ensuring important documents can be accessed easily for budget analysis, reports.

• Prepared accurate report of providers/suppliers and customer contacts.

• Became an important help link between national and international branches/offices to expedite problem solving.

• Create, Maintain and update procedures manual to ensure consistent performance of routines

• Maintain the office organized, running smoothly and troubleshooting any technical problem.

• In charge of purchasing and distributing office supplies.

• Launched initiative of implementing and maintaining bibliography and data available to personnel for all times reference.

• Monitor department expenses.

• Proficient with principles and practices of basic office management and organization

EDUCATION / TRAINING

Graduated from “ELA” Bilingual Institute for Executive Secretarial Practices – Lima – Peru 1974

Graduated from American Rose High School – Lima – Peru 1972

Continuous Seminars and Practices: Presentation Skills, Computer Procedures - Administrative skills and Marketing Coordination, Code of Conduct, Business Ethics Training, Office Ergonomics.

Fred Pryor Seminars: The Exceptional Assistant and Exceptional Customer Service

Certificates available if required.

TECHNICAL SKILLS

Computer Literate in Microsoft Office (Excel, Word, Adobe, Power Point, Oracle, and Lotus Notes, Electronic mail, Conferences and Calendar set up, Internet and travel navigation) follow telephone protocol guidelines. Excellent and effective communications in English, Spanish and Portuguese.

OTHER QUALIFICATIONS

Good Team player, good judgment, self motivated, detail oriented, confident, energetic and creative. Able to deliver innovative ideas. Communicate excellently in verbal and in writing in English, Spanish. Fluent in Portuguese. Type more than 50 wpm, spelling, grammar and punctuation. Good customer service and interpersonal skills. Adaptable to changes, accountable and versatile. Work independently. Successfully oversee and solve unexpected situations with diplomacy. Well educated and professional dress code. Ready to contribute beyond expectations

REFERENCES – AVAILABLE UPON REQUEST

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