Customer Service Account Executive

Tara J. Stewart

***** ***** ****** #***, ****** Valley, CA 92557 951-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Over 10 years experience in both Customer Service and Office Administration. Strong communication skills effectively answering and assisting customers concerns or complaints. Ability to empathize with a customer, effectively listening to their concerns while being able to come up with a solution that is acceptable to both the customer and the organization. Self starter that understands the importance of taking initiative. I believe that I am the ideal candidate for this position due to the experience that I have acquired throughout the years. Given the opportunity, I will prove that I am the candidate the organization is looking for by displaying all of these qualities as well as working as a team player.

Key Strengths

Effective Communicator

Detail Oriented Eager to learn

Effective Prober Effective Listener

Ability to Multi-Task

PROFESSIONAL EXPERIENCE

Earl Doucette & Associates, Moreno Valley, CA

January 2012 – August 2012

Office Assistant

I worked part time for Earl Doucette & Associates, as an office assistant. I performed a wide range of clerical duties and customer service duties including:

Answering phones, taking messages, directing calls, and addressing clients in business professional manner.

Type and prepare documents for clients and staff as requested.

Responsible for sending mail, emails, and faxes at request.

Responsible for inputting client data into company software.

Responsible for filing and file retrieval per request.

Utilize Microsoft office products including Word, Outlook, Publisher, Excel, and PowerPoint.

WIMG, Redlands, CA May 2005 – December 2010

Administrative Assistant

I held the position with WIMG for over five years, acquiring the strengths that make me a wonderful asset to any organization.

Gained experience in Customer Service as well as Administrative duties.

Answered heavy volume of calls addressing customers in a professional manner working toward a solution that best met the customers’ needs as well as the company’s needs.

Assisted manager with company projects such as making brochures, setting up filing systems, and helping with vendor reports.

Worked as department head for membership fulfillment kits.

Handled billing inquires.

Handled escalation calls, assisting with customer issues.

Comcast Cable, Sacramento, CA July 2004 – May 2005

Customer Account Executive

As a Customer Account Executive I worked in a fast-paced, high-pressure environment, proving my ability to maintain composed in stressful situations.

Answered high volume of calls related to billing statements and technical issues.

Corrected errors and discrepancies on customers’ billing statements as necessary.

Demonstrated good oral and written communication skills.

Explained billing cycles, processes, and prorates effectively to ensure that customers understood their statements.

Established rapport with customers promoting effective relationships.

Prepared work orders.

Promoted and recommended products and services to existing customers.

Managed to diffuse angry or upset customers.

American Home Craft, Sacramento, CA

April 2004 – July 2004

Appointment Setter

At American Home Craft I placed calls to prospective clients engaging the lead by introducing them to the goods and services offered by the company.

Made high volume of calls to prospective clients.

Represented company in pleasant and professional manner.

Effectively communicated products and services to potential clients.

Documented all information necessary for an appointment to occur.

Sierra Select Distributors

February 2002 – February 2003

Receptionist

As a receptionist for Sierra Select Distributors I displayed my ability to provide courteous and professional assistance to clients.

Interacted with customers in person and via telephone.

Answered multi-line phone system screening and directing calls.

Greeted persons entering facility.

Received and sorted mail and deliveries.

Maintained reception area.

Heavy volume of filing.

Cash handling.

Provided administrative support to multiple departments.

Starcrest, Perris, CA April 2001 – September 2001

Proof Reader

As a Proof Reader with Starcrest I gained the ability to become more detail oriented. This training gave me the ability to see what was expected and to pay close attention to commonly overlooked mistakes.

Proofread advertisement and mailing insert materials for accuracy and adherence to established company format.

Conferred with authors over queries and possible word changes.

Assisted administrative team member carrying out duties.

Made corrections.

Subway, Lakewood, CA July 2000 – April 2001

Sandwich Artist

Being a Sandwich Artist allowed me the opportunity to start off my work history at an establishment where I was expected to be prompt and dependable in a fast-paced environment.

Provided outstanding customer service.

Operated Cash register.

Took phone/faxed orders.

Prepared veggies and meat.

Baked fresh bread and cookies.

Stocked ingredients.

Washed dishes

EDUCATION AND PROFESSIONAL DEVELOPMENT

HS Diploma Canyon Springs High School Moreno Valley, CA September 1996 – June 2000

BA University of Phoenix San Bernardino, CA March 2010 – Present

3.89 GPA

I am currently attending University of Phoenix working toward a Bachelors Degree. As of present date I have acquired 69 semester units.I intend to acquire my degree in November 2013. After I acquire my Bachelors Degree it is my intention to continue with my education to earn my Masters Degree.

Additional Skills

I possess the skills necessary to get the job done.

I am proficient in MS Office.

I have general knowledge of multiple office appliances.

I have the ability to type 60wpm.

I am excellent at following directions and following through on projects and completion of projects.

I am literate in internet jargon and have the ability to navigate the internet for research projects.

I have the ability to organize and prioritize work assignments displaying my effectiveness with time management.

I know how to take direction and follow through with directions.

Volunteer Service

Referral Specialist Community Connect - 211 January 2012 – March 2012

During my time with Community Connect – 211 I provided call center services by connecting people in times of critical need with organizations that could help. Answered a high volume of calls assisting callers by finding resources for services ranging from mental health services to parenting resources. Gained knowledge of the different organizations available to help individuals in need as well as brushed up on call center customer service skills.

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