IT Manager
Resume:
JEFFREY HALL
*** ********* ***** ****, *** Alstyne, Texas 75495
********@*****.***
QUALIFICATIONS PROFILE
Superior record of steady career progression combining MBA knowledge and experience in IT Leadership, project management and network engineering. Possess stellar reputation in directing successful IT departments by implementing effective strategies to optimize business processes, elevate efficiency, and improve quality while significantly reducing cost. Demonstrate keen expertise in delivering simultaneous, large-scale, mission-critical projects within the constraints of scope, quality, time, and cost. Recognized as a hands-on manager with remarkable abilities in leading, motivating, and coordinating cross-functional teams to provide innovative technical solutions and ensure total customer satisfaction. Proven ability to multitask in fiercely competitive, multi-platform, and fast-paced environment.
CORE STRENGTHS
- Network Change and Configuration Management
- Network Infrastructure Design and Installation
- Outstanding Customers and Vendors Relations
- Project Management and Operations
- Leadership, Training, and Team Building
- Technical Support and Troubleshooting
- Budget Control and Implementation
- Continuous Performance and Process Improvement
- Time Management and Prioritization
- Quality Assurance and Regulatory Compliance
- Analytical with Strong Organizational Skills
- Conflict Resolution and Decision-Making
PROFESSIONAL EXPERIENCE
EOIR TECHNOLOGIES INC. ~ KANDAHAR, AFGHANISTAN
A company that provides state-of-the-art system design and development, program management, intelligence solutions, and technical training for a range of military and intelligence agencies
Chief of Operations, Regional Command–South Jun 2011 –Mar 2012
Apply dynamic leadership talents in an active war zone in Program Manager Night Vision/Reconnaissance, Surveillance, and Target Acquisition (PM NV/RSTA) in conjunction with the U.S. Army. Provide strategic direction and oversight to $25M Full Motion Video (FMV) project with main objective of distributing video images of the battle space to Regional Command–South (RCS). Distribute video images via installation of V-Brick video encoders and Motorola Microwave Line of Site(MLoS) radios. Spearhead a team consisting of 25 members that work for 4 different companies to achieve their maximum level of performance.
Site Survey Lead Apr 2011–Jun 2011
Managed a staff of 9: responsible for developing process, procedures, and others to move throughout the battlespace. Tasked to gather engineering requirements for Cisco networking, Microwave Line of Site (MLoS), and video encoding requirements.
Notable Achievements:
- Masterfully led all initiatives to install leading edge technology to provide force multiplying effects for the American Warfighter in an active war zone (Afghanistan/Regional Command–South (RCS)) through active management of $25M effort, which resulted to the following:
- Enabled the dissemination of Full Motion Video images throughout the battle space by utilizing high-speed Microwave Line of Sight (MLOS) connectivity solutions and video encoding/decoding
- Provided commanders with real-time situational awareness to ensure timely and effective orders to the Warfighter
TEXAS INSTRUMENTS, INC. ~ 1997–2009
A Fortune 200 company with 2008 revenues of $12.5B specializing in innovative semiconductor technologies to help customers create advanced electronic solutions.
Business Relationship Manager, Plano, TX Oct 2008–Jan 2009
Displayed unsurpassed management expertise in cross-functional teams in USA, Europe, Japan, and Taiwan. Instrumental in selecting vendors to outsource network support function for mission-critical manufacturing, design, and data center locations. Rendered exceptional customer service by developing critical improvements to change management process. Built and cultivated long-term quality vendor relationships in the NCCM space and identified the most qualified to expedite evaluations of respective offerings.
Notable Achievements:
- Recognized as a key liaison between strategic business units and IT
- Cost-effectively saved $200K in annual cost by creating new model for enterprise level network support function
- Optimized operational efficiency by writing complex Statement of Work (SOW) document defining service level agreement (SLA) for network support outsourcing effort
- Drove all efforts to adopt Network Change and Configuration Management (NCCM) solution
IT Manager, Dallas, TX Sep 2006–Oct 2008
Presided over day-to-day operational business aspects in network infrastructure, computer rooms, data center (UNIX, MS, Voice, IPS, Firewall, Disaster Recovery, Storage, and others), and vendor relationships for Texas Instruments’ most mission-critical manufacturing environments. Supervised daily activities of network support staff responsible for 7,000-node Cisco-based network interconnected over 7 unique, semiconductor, manufacturing facilities.
Notable Achievements:
- Oversaw recurring, significant upgrades of core networks for 6 highly complex, mission-critical, manufacturing networks
- Systematically enhanced manufacturing throughput through significant improvements to network stability and increased bandwidth
- Earned distinction and recognition for reducing the following, which expedited process and optimize efficiency:
- Overhead by 33% while maintaining service level commitments
- Unscheduled Network impacting events by 45% thus improving North Texas manufacturing throughput
- On-Call expenditures by 50% while maintaining SLAs
- Disruptive events to manufacturing operations outside of North Texas (Europe, Japan, and others) by 30%
- Created and implemented best practices into European and Japanese network support standards
Team Lead/IT Project Manager, Dallas, TX Feb 2005–Sep 2006
Closely monitored the life-cycle of all engineering projects and delegated stakeholders for network maintenance and break/fix activities. Regularly interfaced with customers to address their inquiries and troubleshoot any technical issues when the need arises. Appointed to the Network Infrastructure Extended Leadership Team.
Notable Achievements:
- Served as a significant contributor in leading network support technicians responsible for IT mission-critical manufacturing campus consisting of 7 unique semiconductor manufacturing entities
- Improved levels of stakeholder satisfaction by building a team to share best practices and network knowledge to educate customers and other IT organizations
Network Engineer / IT Project Manager, Plano, TX Jun 1999–Feb 2005
Provided expert oversight to cross-functional team responsible for mitigating a significant WLAN security issue involving encryption. Completed weekly status updates to Vice President of Operations and monthly updates to the CIO.
Notable Achievements:
- Gained distinction as a Cisco Certified Design Professional (CCDP) responsible for designing, installing, and maintaining complex Cisco access and core level networks supporting critical manufacturing and shipping operations in Texas and Japan
- Commended as Lead Wireless LAN (WLAN) Architect tasked to determine deployment methodologies and scope of installations within the enterprise
- Played a vital role in elevating deployment from 1 Wireless Access Point (WAP) and 2 clients to more than 1000 WAP’s and 10,000 clients across the world wide enterprise
- Amplified productivity and organizational cohesiveness by expertly managing the change management process for network engineering team
- Exemplified outstanding leadership skills on more than 30 highly complex, high value network-related projects such as follows:
- Green-field installs (IDF design, cable tray layouts, management of cabling crews)
- Core upgrades and/or installs (chassis, RSM/MSFC, line cards, COS/IOS, OSPF, BGP, RIP, TCP/IP, HSRP, C6x00, C5x00, C4x00)
- Access layer upgrades and/or installs (chassis, supervisor, line cards, code)
Other Position Held:
Microsoft Certified Systems Engineer (MCSE)
Network Engineering Technologist, Plano, TX 1997–1999
MILITARY BACKGROUND
Active Duty Air Force, National Security Agency: Held Top Secret Clearances (TS/SBI)
EDUCATION
MASTER OF BUSINESS ADMINISTRATION (MBA)
~Cox School of Business, Southern Methodist University, Dallas, TX: May 2008
BACHELOR OF SCIENCE (BS) IN BUSINESS INFORMATION MANAGEMENT
~Southeastern Oklahoma State University, Durant, OK: Dec 1998
TRAINING & CERTIFICATIONS
ITIL Foundation v3 Certification: Pending
Master Certificate in Project Management (PMP Certification Pending)
Villanova University, Villanova, PA
Leading Tomorrow’s Business: Building Competitive Organizations, Competing Through People; Leading for Enhanced Performance
Cox School of Business, Southern Methodist University, Dallas, TX
COMMUNITY INVOLVEMENT
Toastmasters International Competent Communicator/Competent Leader–Public Speaker
President, Van Alstyne Voices
TECHNICAL PROFICIENCY
Microsoft Office Suite | UNIX | MLoS |Persistent Surveillance and Dissemination System of Systems (PSDS2) |Cisco COS/IOS
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