customer relation

Barbara A Soi **** e park ave # *** Des Moines, IA

(515) ~991~6533 ABILITIES *Excellent written and verbal communication skills, with an eye for detail *extremely productive in a high volume, high stress, environment *Proficient in the use of modern technology phones and computers *Self starter with a can do attitude PROFESSIONAL STRENGTHS

* Ability to perform tasks independently as well as part of a team * Good motivator with excellent presentation skills * Ability to handle multiple tasks and solve customer queries efficiently * Possess excellent customer service skills * Goal oriented and ability to set goals as well as meet objectives * Possess excellent monitoring and supervisory skills * Excellent administrative and organizational skills * Highly initiative to manage a busy workload without close supervision WORK EXPERIENCE * Working as a team leader and consultant with the theater company for three years. Providing solution to complicated problems and keeping up the quality level are the responsibilities of this work. Ensuring everyone met their responsibilities and on time * Two years experience as a book keeper, accountant and rehabilitation specialist for Matharee youth sports association -rehabilitation and reconciliation center - . Work involved taking calls from diverse donors and providing information pertaining the organization and discussing the clients progress through detailed progress notes and data - for the rehabilitation side my job included and was not limited to encourage, assist guide and support people or rather individuals who had undergone a threatened past, addiction of all forms, abuse and also those with disabilities. Part of my everyday life was to manage their schedules, finances and diets. *One year work experience as a Public relation officer and radio presenter at Kass international. Work involved dealing with the listeners and solving day to day problems and also marketing the radio station through art, road shows telemarketing and the internet. Also maintaining a proper discipline and supervising my team mates. * Seven month experience in Mosaic, taking care of people with intellectual disabilities and ensuring their lives are comfortable and are part of the society.

EDUCATION

Kericho tea high school -1999-2003 Kenya school of mass communication - 2005-2007 *- The theater company -2006-2008