Joy Smith

**** *. ***** **.

Alsip, IL *****

662-***-****

i4h2tg@r.postjobfree.com

Objective

To obtain a stimulating position that provides the opportunity to use my organizational and interpersonal skills.

Qualifications

Works well under pressure and fast paced environments

Solid analytical and problem solving abilities, demonstrated sound judgment and discretionary decision-making skills

Proven excellence in customer service, and working in a team environment

Demonstrates an active interest in enhancing current skills and learning new ones

Education

Texas Southern University, Houston, Texas

Major: Business Administration

Minor: Marketing

Republic Airways Flight Attendant Training School

Certificate of Completion, Sept, 2006

Technical Skills

Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Mysis, Microfiche, Meditech, NexGen

Experiences

June/2011- Sept/2011

Kelly Services , South Barrington, Illinois

Customer Service Representative

Assisting insurance customers with National Catastrophes, such as storm and tornado damages to their property

Working in a fast pace call center environment

Providing excellent customer service to distress callers

Aug/2006-Nov/2010

Shuttle America, Indianapolis, Indiana

Flight Attendant

Responsible for the comfort and safety of my passengers during flight

In charge of any emergency procedures involving evacuations, crash landings, and severe turbulence

Maintaining flight paperwork, scheduling, and providing on-time arrivals as well as departures

Nov/2004-Aug/2006

Midwest Medical Records Association, Schaumburg, Illinois

Medical Records Clerk/Scanner

Organized and reviewed patients medical records for accuracy and completeness

Retrieve, distributing, and signing out records

Scanning and entering data into the computer, and sometimes assisted others with coding

Aug/2002-Nov/2004

Pronger Smith Medical Care, Tinley Park, Illinois

Health Information Management Specialist

Processed and scanned medical records, and HIPPA forms

Scheduled patient appointments

Regularly communicated with physicians and other healthcare professionals to clarify paperwork

Jul/2001-Jun/2002

Platinum Groceries, Chicago, Illinois

Assistant Manager

Assisted customer concerns and complaints

Routinely analyzed store sales figures to improve revenue using business knowledge and forecasting figures

Maintained an electronic inventory of all store products and reordering activity

References Available Upon Request

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