Customer Service Rep
Resume:
Krystal A. Workman
* ****** ***** *** **, Nottingham, Maryland 21236
*********@*****.***
Objective
To obtain full-time employment
Education
University of Maryland Eastern Shore
Major: English (non-teaching)
Minor: Telecommunications
60 credits completed
Baltimore Polytechnic Institute
Graduation: June 2005
Employment
Level One Personnel
July 31, 2009 to Present Full-time
Columbia, MD
Customer Service Representative
Asst. Trainer
Obligations:
To assist Ez-Pass customers with their accounts
Completing credit card transactions to add funds to customer’s accounts
Answering inbound calls from customers with any questions or concerns they may have
Resolving any customer complaints with excellent customer service
Replying to customers questions via email
Assist the training program with new hires and existing employees
Develop and deliver trainings for new hires and existing employees
Weinstock, Freidman & Freidman, P.A
April 17, 2009 to July 31, 2009 Full-time
Pikesville, MD
Customer Service Representative
Obligations:
To assist Pre-Paid Legal customers with obtaining a lawyer
Answering inbound calls from customers
Opening an intake document to correctly authenticate details from the customer for the lawyer to accurately know what the issue is
Taking messages and forwarding the information to a lawyer via phone call or email
Wal-Mart
July 15, 2008 to December 18, 2008 Part-time (temp)
Pocomoke, MD
Cashier
Obligations:
To accurately ring up customers items
Completing cash, check, credit and debit card transactions
Answering any questions the customer may have
MBNA America
January 2005 to August 2005 Part-time
Hunt Valley, MD
Customer Service Representative
Obligations:
Provide Customers with excellent customer service with their credit card accounts
Answering inbound calls from customers and answering any questions they may have regarding their credit card accounts
To persuade customers to complete direct deposits and balance transfers
Adjusting credit limits, and interest rates for customers accounts
Skills
Microsoft Word and Excel, Fax machine, copy machine, multiple phone lines, tele-type and excellent customer service skills
Contact this candidate