Customer Service Human Resources

Re’Chard Collins

**** ****** *** *****

Colorado Springs, CO 80951

Cell 910-***-**** Home 719-***-****

***********@*****.***

OBJECTIVE

Perform a variety of administrative human resource functions in areas such as employment, benefits, training, and development of employee relations for a company.

SUMMARY OF QUALIFICATIONS

Offering through education and 6 years hands-on experience in Human Resources including a background encompassing customer service, participation in occupational classification and management of human resources including maintaining and processing of personnel records.

• Create and maintain Human Resource files in accordance with Standard Operating Procedures.

• Able to establish rapport with individuals of diverse backgrounds and experience levels.

• Demonstrated ability to excel in high-stress and crisis environments. Can meet deadlines.

• Strategic thinker. Can develop proposals to enhance short and long-term capabilities.

• Leadership skills, will train, monitor, and motivate employees toward peak performance.

• Secret Security Clearance

PROFESSIONAL EXPERIENCE

United States Army, Fort Carson, CO June 2006 to Present

Human Resource Specialist – Compile and keep computer-based and hard copy personnel records. Record data for each employee such as address updates, weekly earnings, absences, amount of sales or production, supervisory reports, as well as dates and reasons for termination. Prepare reports for employment records and search employee files and furnish information to authorized personnel.

Ramsey Street Middle School, Fayetteville NC November 2004 to June 2006

Teacher – Organized cooperative learning groups to a heterogeneous class. Provided constructive, positive feedback to students and parents. Applied motivational strategies to enhance learning. Used management of student discipline, resulting in self- managed behavior. Accomplished teaching objectives in compliance with school district standards.

Houston Gateway Academy, Houston, TX April 2001 to June 2004

Teacher – Implemented a curriculum standardized for middle school students. Utilized behavior and/or classroom management techniques to maintain an orderly learning environment. Conducted the standard managerial routine of the regular classroom instructor, ie., daily attendance, referral forms and assessment and data collection.

Athlete’s Foot, Houston, TX November 2000 to April 2001

Store Manager – Managed the fiscal productivity and store maintenance. Served as an effective leader who mentored, trained and developed 7 new associates. Performed analysis of competitors and developed innovative marketing strategies.

Bally’s Total Fitness, Houston, TX Jan 2000 to November 2000

Service Manager/Trainer – Oversaw the duties and job performance of 9 employees. Program instructor and total fitness specialist. Multitasked as a health and nutrition counselor.

EDUCATION/CERTIFICATIONS

B.S., Human Performance July 2012

Jarvis Christian College, Hawkins, TX (Candidate for Degree)

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