Manager Customer Service

DEBRA M. NICHOLS

508-***-**** ** Pleasant Street

508-***-**** Grafton, MA 01519

*******@*****.***

JOB OBJECTIVE: Manager / office position

HIGHLIGHTS OF QUALIFICATIONS

• 17 years’ experience in fast food training store restaurant management.

• Willing to go out of my way to make guests comfortable and their dining experience pleasurable.

• Bi-lingual

• Maintain excellent cost controls while increasing profitability.

• Proficient in Microsoft office, word, power point, excel, and outlook.

• A true passion for the business.

PROFESSIONAL EXPERIENCE

OFFICE MANAGER Bills’ Roofing & Siding 05/10-Present

Patricia Kapulka Owner 774-***-****

• Schedule client appointments

• Write schedules for upcoming jobs

• Translate for the Spanish speaking clients

• Responsible for all accounts receivable

• Answer phones and promote excellent customer service to client

OFFICE MANAGER H & R Block 11/09- 05/10

Lisa Brote Ditrict Manager 508-***-****

Seasonal Position supervising a tax service office.

GENERAL MANAGER Wendy’s Restaurants 05/93-11/09

Scott Gagnon Director of Operations 1-603-***-****

• Increased annual sales by 15% to 20% through efficient management practices.

• Promoted to District manager.

• All aspects of purchasing, sales and P & L statements.

• Hired and trained employees and managers.

• Interacted with customers daily and ensured that 100% customer satisfaction was achieved.

• Applied tact, diplomacy and sound decision making skills in resolving customer and employee issues.

• Supervised overall operations of six Wendy’s Restaurants, holding weekly meetings for managers to resolve problems and give updates on new procedures.

• Named two years for “Manager of the year” for highest overall sales, low food and labor costs and high inspection rating.

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