Customer Service Representative

Katrina Ricole Mattix

***** ********** **.

Houston, TX 77045

713-***-**** (primary)

832-***-**** (secondary)

SUMMARY

Dependable and detail-oriented Office Support Professional seeks an entry-level opportunity with an employer that will appreciate a hard worker, attention to detail, dedicated to providing world-class service and exceeding customer expectations. Work well on any team or as individual. Ability to do light typing, filing, faxes, and answer phones in a professional matter. Developed excellent customer service while working with past and future employers.

PROFESSIONAL EXPERIENCE

File Clerk

• Sort or classify information according to guidelines such as content, purpose, chronological, alphabetical, or numerical order.

• Perform general office duties such as light typing, operating office machines, and sorting mail.

• Add new materials to file records, and create new records as directed.

• Track materials removed from files in order to ensure that borrowed files are returned to designated area.

• Find and retrieve information from files in response to requests from authorized personnel.

• Scan or read incoming material in order to determine where and how they should be classified or filed.

• Place materials into storage such as file cabinets, boxes, bins, or drawers, according to classification and identification information.

• Assign and record or stamp identification numbers or codes in order to index materials for filing assorted files.

Homemaker/Home care Aide

• Perform housekeeping duties, such as cooking, cleaning and washing dishes, and running errands.

• Plan, shop for, and prepare nutritious meals, or assist in family planning, shopping for, preparing nutritious meals.

• Transport family to locations outside the home, such as to physicians’ offices or outings using a motor vehicle.

• Participate in case reviews, consulting with the team caring for the patient, to evaluate the patient’s needs and plan.

• Train all family members to provide bedside care.

Bookroom/Warehouse Clerk

• Packs and unpack items to be shipped to other schools.

• Receive and count books, materials and record data manually or using computer.

• Mark stock items in orderly and accessible manner in warehouse or other areas.

• Provide assistance or direction to other stockroom or warehouse personnel.

Employment History

File Clerk, Aerotek (Stewart Lender Services-1st Assignment)-Houston, Texas-

present

Customer Service Representative, Aerotek (Health Spring-2nd Assignment)-Houston, Texas present

Homemaker, Home-Houston, Texas 2010

Health Care Provider, PerryLee Home Health Care 2003

Bookroom/Warehouse Clerk (Volunteer-Marvin Emerson), North Forest ISD-Houston, Texas 2001-2003

Education

Good Shepherd High School

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