Customer Service Sales
Resume:
LANRE OKANLAWON
Plano Texas ***25
(M): 817-***-****
E-mail: *******@*****.***
SKILLS
Two years General Office and Customer Service Experience
Excellent written and verbal communication skills
Ability to work under time constraints, and results focused
Strong Organizational skills, detail oriented, and high degree of initiative
Proficient in: Microsoft Word, Excel, Outlook, PowerPoint
Ability to work in team environment as well as independently
EDUCATION
July 2008 University of Hull, London, United Kingdom
BSc in Business Management
WORK EXPERIENCE
June 2009 – February 2011
Corelogic (Tx)
Tax Specialist (Escrow Account)
Performs tasks in handling customer service inquiries and problems
Review and complete items in the follow-up systems via telephone
Assist team members with daily tasks as needed
Maintains logs, records and files
Escalates requests for action as appropriate for immediate action
August 2008 – June 2009
Caretrends(Tx)
Customer Service Representative
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.
Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow-up.
August 2007 – February 2008
Funshe global (UK)
Assistant
Maintained solid client relationships, handled inquiries and concerns
Processing of Money transfer to different countries
Responsible for team development, communications, sales, profit and cost control management.
Managed Office operations and administration including scheduling, reports, inventory, and customer service
February 2005 – August 2006
Baganton Business and Systems consulting (UK)
Customer Representative
Recommended and advised customers on product information
Crosschecked deliveries and stock levels on in-house computer system.
Provided advice to customers on issues related to internet browsing and various Microsoft
Packages
October 2004 – January 2005
Virgin Megastores (UK)
Sales Associate
Providing sales advice and service to customers on the shop floor.
Manual and systemized cash procedures experience
Excellent experience and capability of using complex in-house systems to replenish
Depleted stock on shop floor and re-ordering of out of stock items from other stores
Promoting in-house credit facilities to current & potential customers.
INTERESTS/ACHIEVEMENT
Athletics Captain : Elected to organize and manage school sporting events and responsible for motivating team members
Student Representative
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