Telecomm
Resume:
MARCOS COUNCIL
Stafford, Virginia 22554
Phone: 202-***-****
*************@*****.***
OBJECTIVE
To obtain a challenging and rewarding position, building upon experience, with an organization that promotes personal growth and professional advancement.
EXPERIENCE
1SOURCE CONSULTING, Washington, D.C. 10/2007 - Present
Wireless Product Specialist
Assist clients in the setup activation and training of teleconference phones, satellite cell phones, Blackberries, Treos, Smartphones, PDAs, and cell phones.
Using Remedy software to create and manages tracking system for pagers, cellular phones, phones cards, and etc.
Prospect new wireless product and software’s services for Company development.
Enter trouble tickets into SRS Remedy System and monitor them until they are resolved to the satisfaction of the customer and closed.
Maintain the accountability of cellular equipment, such as; cell phones, pagers, Blackberries, Treos, PDAs, and etc.
Develops efficient methods of updating and managing services provided for customer support.
Markets, promotes, sells, and supports services and products (Blackberry, PDA, and etc...) provided to the DOT.
Provide technical assistance and advice on various wireless equipments within DOT.
Train and mentor new team members on standard operating procedures.
CATAPULT TECHNOLOGY, Washington, D.C. 9/2003 - 10/2007
Wireless Product Specialist
Assist clients in the setup activation and training of teleconference phones, satellite cell phones, Blackberries, Treos, Smartphones, PDAs, and cell phones.
Using Remedy software to create and manages tracking system for pagers, cellular phones, phones cards, and etc.
Prospect new wireless product and software’s services for Company development.
Enter trouble tickets into SRS Remedy System and monitor them until they are resolved to the satisfaction of the customer and closed.
Maintain the accountability of cellular equipment, such as; cell phones, pagers, Blackberries, Treos, PDAs, and etc.
Develops efficient methods of updating and managing services provided for customer support.
Markets, promotes, sells, and supports services and products (Blackberry, PDA, and etc...) provided to the DOT.
Provide technical assistance and advice on various wireless equipments within DOT.
Train and mentor new team members on standard operating procedures.
Telecommunications Tech Provisioner
Liaison working with government employees as well as other government contractors ensure quality telecommunications services.
Logout incoming Telephone Service Requests (TSR) according to priority.
Perform all software requirements on the Telephone Service Requests (TSR) for moves, installations, deletions or changes in the SL-100 Switch Software.
Voicemail resets, installations and deletions per requested on the Telephone Service Requests (TSR).
Assist Telephone coordinators with filling out Telephone Service Requests (TSR).
Record all work performed in our online tracking system Net-Plus.
Input data, post charges for billing, and Update name listings and account code for the Telephone directory and billing purposes.
Complete the Telephone service request in the Net-Plus system.
Answer calls in reference to VMX problems and other software phone troubles.
Switchboard Operator
Answering and transferring public telephone calls to the correct DOT party in a timely manner in accordance with DOT policies and procedures and contract requirements.
Acquired the knowledge of different departments that are within the US Dept. of Transportation in able to accommodated public calls and for training new employees of Catapult Technology.
Coordinating Telephone Conferences such as being able to setup one time only conference calls for US DOT employees.
Trained new staff members.
Data Research Analyst
Entering Hazardous materials incident reports for the Department of Transportation using Oracle.
Data management in support of the Department of Transportation RSPA program
Knowledge of and used Microsoft Windows Office Suite (Word, Excess, Access, and Outlook), HMIS, FYI (web-based) software.
Ability to multi-task to ensure daily, weekly and monthly deadlines and goals are met
Work independently and with little supervision.
Quality Assurance for reports entered in HMIS and FYIS (web-based) database with the usage of Adobe Acrobat.
Installing and uninstalling Windows operating Systems.
Removal of computer hardware.
Trained new staff members.
ACCOUNTPROS, (NEXTEL), McLean, VA 5/2002 ? 9/2003
Contract Database Administrator
Update and Manage Contracts Database for Nextel Communications, Inc. using Microsoft Access.
Organized and updated in-house filing system.
Communication (email and telephone) with Vendors for delivery of contracts.
Contacting Suppliers for supplies via email and supplier website.
Verify Vendors and Invoices using Oracle.
Liaising with project staff and internal/external constituents.
Ability to follow instructions well and make decisions with no supervision.
Coordinating information flow and reporting.
Consolidating reports and developing spreadsheets with Microsoft Excel.
Handled multiple projects simultaneously such as typing correspondence and memos.
Reviewing and inspecting vendor contracts for accuracy and filing.
Provide administrative support to all staff.
Mapping Network Drives and set personal folders in Microsoft Outlook.
E*TRADE BANK, Arlington, VA 5/2000 - 11/2001
Account Executive
Problem solver with clients (weekly: 250-325 accounts ? new and existing customers) processed approximately $250,000 in new business weekly.
Communication (e-mail and telephone) ? learned how to deal effectively with customers via informal initiation for feedback and mentoring.
Describe/explain process for resolution
IT work ? set-up computers (willing to learn new tasks and assist/support ? fill in where needs are)
Trained new staff members.
Opened and resolved new customer accounts.
Delegated workflow from pending work orders via email.
FIRST VIRGINIA BANK, Falls Church, VA 4/1999 - 4/2000
Accounts Receivable
Credited insurance premium checks to customer?s accounts.
Organized and updated in-house filing system.
Provided backup administrative support to all staff.
Consolidating reports and developing spreadsheets with Microsoft Excel.
Handled multiple projects simultaneously such as reviewing customer summary information, filing, faxing documents, and inspecting contracts for accuracy and completeness.
Assisted with coordinating and setting up meetings.
Trained new staff members.
SPARKS PERSONNEL, Vienna, VA 2/1998 - 4/1999
Office Assistant/Revenue Receipting Clerk
Organized and updated in-house filing system.
Processed mass verification and deposit procedures of incoming contributions.
Assisted in preparation of sorting and batching marketing donations and balancing deposits.
Handled multiple projects simultaneously such as reviewing customer summary information, filing, faxing documents, and inspecting contracts for accuracy and completeness.
Maintained and updated Donor Info Database.
Daily data entry involved assigning batch numbers and researching accounting number and proper coding.
EDUCATION
Mass Media Communications at Norfolk State University
SKILLS
Oracle (front-end), Corporate Mainframe Systems, DOS 5.0 AND 6, IBM PC and Compatibles, Microsoft Word, Outlook, Excel, PowerPoint, Access, Windows 98/XP/2000, Novell Netware.
REFERENCES
Available Upon Request
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