Experienced Management and Project Support

Objective:

To obtain a position that enables and encourages growth of my asset, project, and business management skills as well as client support, administrative support and database management skills.

Skills:

· Self-motivated and assertive with a can-do attitude

· Possess a current Department of Defense Security Clearance

· Adaptable team player with exceptional customer service skills, and flexible

· Excellent written and oral communication skills

· Good organizational, time management and problem solving skills with keen ability to prioritize and multi-task

· Proven ability to thrive and prosper in a fast paced environment

· Proven proactive problem solver

· Good attention to detail and follow-through

· Solid experience supporting client’s with installation of banking software

· Extensive experience coordinating meeting and travel needs for management and staff; including expense report processing

· Able to maintain confidentiality and work independently in support of the department

· Strong computer and typing skills; able to type 50-60 wpm

· Solid administrative writing skills; routinely proofreading correspondence for spelling, grammar, and conformance to formats and procedural requirements.

· Proficient using advanced software functions such as desktop publishing, database management, or spreadsheets. (i.e. Microsoft Programs, e.g. Word, PowerPoint, Excel, Access, Outlook, etc.) Proficient in Internet research and web-based programs

· Demonstrated ability to coach and mentor administrative staff regarding employee travel issues, office and facility needs as well as company policies and processes.

· Solid public speaking skills

· Experienced supporting all senior management levels and board meetings

· Experienced with event planning in both coordination and participation rolls

· Proven ability to receive telephone calls and visitors and referred technical questions to an appropriate staff member of an organization where matters were handled informally.

· Proven ability to work in an organization where correspondence processing was accomplished using informal procedures.

· Maintained recurring correspondence, records, and reports for an organization with informal correspondence control and files maintenance procedures. Received incoming mail, sorted it, and distributed it to staff.

Accomplishments:

· 19 years banking backroom experience; capture site management, software support; staff management; mainframe operations

· 15 years plus administrative support experience

· Successfully managed construction projects of five closed labs (SCIFs).

· Successfully provided administrative and backup support to Facility Security Officer regarding the monitoring of SCIF access.

· Successfully supported an organizational realignment. The employee census grew from 25 to over 150 employees, resulting in my workload increasing from supporting one engineering department to four.

· Successfully managed office move from a 19,000 SF facility to a new 32,000+ SF facility, it included total infrastructure build-out (office construction, furniture, phones, etc) with weekly status meetings and communicated the project status to peers, teams, and management; reviewed facility build out cost estimates, negotiated changes to meet project budget, coordinated with all parties involved to meet project milestones and completion date

· As a member of the United Way and Hospice speaker's bureau I gave hundreds of presentations at corporations and civic groups as well as on national and local television and radio shows.

· Completed special assignments requested by management.

· Supported industry conference participation and presentation preparation support

Work History:

CDI Talent Management April 2009 - September 2009

Program Coordinator

Duties and Responsibilities include:

· Maintain contractor and employee records, including Job Order hiring and placement records

· Assist and support clients to resolve any issues and train them on software usage

· Provide management business reports for analysis

· Assist management with new project and client software deployment

· Coordinate contractor and employee assignment schedules

· Support Account Managers and account team with quick response to employee needs and client changes

General Dynamics C4 Systems June 2000 - January 2009

Business Operations Analyst

Duties and Responsibilities include:

· Provided fiscal support to management by preparing the annual department budgets, analysis of monthly departmental budget reports, office expense reports and labor charging reports

· Processed local office accounts payable and accounts receivable invoices

· Supported contracts manager in support of program audits

· Successfully procured office services, stationery, and equipment to ensure that office and facility needs were provided.

· Assisted management with analysis of operating and capital expenditure budgets

· Managed facility space and property to ensure that employee needs were met. This included working on office build-outs and employee move projects as well as continual analysis of space reduction, and usage of furniture and computers, processed computer refreshes

· Maintained records of facility asset purchases and dispositions; including DOD assets

· Supported employee and customer meetings by providing full logistical support of meeting rooms, reservations and set-up, coordination of large computerized A/V network; maintain room calendars; prepared agenda and meeting materials; tracked attendance; and other administrative duties as needed

· Successfully performed general clerical support duties such as receiving visitors, maintaining files, etc.

· Supported labor utilization forecasts and tracking needs with report analysis, and processing corrective actions of labor charging adjustments

· Facilitated and coordinated management's employee all-hands meetings and employee special events

· Maintained confidentiality related to sensitive employee information

· Maintained team vacation and training logs

· Supported HR as local liaison for policies, and conducted new employee orientations

· Provided workforce management support and coordination with Facilities, IT, and HR departments related to new hire documentation, new employee workstation setup, and office moves

· Provided clerical, mail services and administrative support for the department including report development, printing and copying needs

· Supported management and staff with timely and efficient travel booking and expense report processing

· Provided safety management as a member of the corporate Environmental Health and Safety, Crisis Management, Ergonomic teams for 8+ years

Fiserv (easyLENDER -Loan Origination Software) November 1998 - June 2000

Implementation Coordinator/Project Manager

Responsibilities: Coordinated and guided clients through the software implementation process. This included analysis of the clients business practices and IT networks, project planning and monitoring, product integration and rolling-out of the easyLENDER loan origination system into the client sites on NT and Novell servers, and LAN/WAN environments. Acting liaison with clients to present product enhancements to product management team. Assisted development and Q/A teams with regression testing of new product releases. Scheduled and trained clients on easyLENDER software via on-site and/or conference calls.

Lockheed Martin (Integrated Business Solutions) April 1998 - November 1998

Production Control Analyst

Responsibilities: Work with clients to resolve processing problems and monitor production job flows to ensure that production processing completed on mainframe computer systems in an accurate and timely manner to meet level of service agreements.

CBIS (Convergys) September 1995 - April 1998

Production/Scheduling Technician

Responsibilities: Employee diversity trainer, work with clients to resolve processing problems and maintain an automated scheduler database to ensure the production job flows are scheduled accurately in a mainframe environment.

Hospice of Central Florida, Inc. May 1990 - September 1995

Multiple job titles: Development Assistant/Special Event Coordinator; Administrative Assistant to the Vice President of Development and Communications, Executive Director of the Hospice Foundation Board and the Senior Development Officer; Bereavement Assistant and Volunteer Speaker Bureau Coordinator

Responsibilities: Participated in public information programs to corporations, civic organizations, radio shows and national and local television shows. Coordinated fund raising and other special events that raised over $3 million annually. Used Microsoft Office suite applications and other software packages to record, coordinate board meetings, maintain correspondence of confidential client donation records, wrote monthly bereavement newsletter, scheduled grief support group meetings, social group activities and trips, supported five grief counselors with correspondence and other tasks as needed.

Software Programs and Systems: Microsoft Office suite applications (Outlook, Word, Excel, Access, Project and PowerPoint), Oracle OTL and Abriba applications, Adobe Acrobat, and the Internet experience; easyLENDER for Windows Mortgage and Consumer/Commercial software, Crystal Reports, Novell and NT server LAN/WAN environments, Laser printers.

Education:

· University of Phoenix - May 2006 to present - towards a Bachelors Science in Business Management: 3.9 GPA (I stopped school to support the construction project and facility build outs) 12 courses remaining toward BA degree; 3.98 GPA

· Valencia Community College, Orlando, FL - May 1991 to University of Phoenix, 3.8 GPA

· Completed Fierce Conversations and Fierce Generations seminar in 2008

· Completed Ergonomic, Disaster Recovery Logistics as well as Environmental, Health and Safety training in 2008

· Completed Behavioral Interviewing training in 2007

· American Institute of Banking Courses (AIB) - seminars in supervision, coaching and staff training, human relation skills, installment loans, fundamentals of banking and check processing

· Apopka Memorial High School, Apopka, FL - Graduate

Professional Affiliations:

Downtown Orlando Toastmasters, United Way Speaker's Bureau, Trinity Baptist Church - Apopka, FL, ADEC (Association of Death Educators and Counselors)

References: Upon request

Clearance Level: DOD current

Salary: Negotiable

Contact this candidate