REGINA KOGER

757-***-****

i2l7bw@r.postjobfree.com

OBJECTIVE

To obtain a rewarding career in an office setting where my customer service and professional skills can be put to use contributing to the profitability of a company.

PROFESSIONAL EXPERIENCE

Kidd International, Inc. 2006 - 2010

Customer Care Representative

• Provide excellent customer service to clients pertaining to child support enforcement

• Answer high call volume quickly and accurately

• Document case information with accuracy and proficiency

• Excellent interpersonal and communication skills

• Ability to handle confidential documents and information

Startek, Inc. 2004 - 2006

Customer Service Representative

• Provide excellent customer service to clients

• Answer high call volumes and maintain allotted handle time

• Troubleshoot customer errors with cellular devices, process billing invoices, apply credits to various accounts as necessary

Sullivan’s, Inc. 2000 - 2004

Sales Representative

• Sold motorcycle helmets and accessories to dealers by both making and receiving calls for the orders

• Internal liaison between the outside representatives and the dealers

• Performed data entry to enter the orders into the system

SKILLS

Proficient in typing

Microsoft (Windows 95/98)

Internet Explorer

Citrix

Apecs

Excel

Multi-line Phone Systems

Windows XP