Business Systems Analyst
Resume:
May C. Nelson
Westminster, CA 92683 714-***-****
**********@*****.***
IT Project Manager / Business Systems Analyst with over 18 years of extensive financial and data manager IT experience is seeking to combine the varying aspects of this collective work history to be further developed and fully utilized.
PROFILE:
• Managed data/dataflow for a busy commercial real estate appraisal company.
• Accounting system data mining, financial report writing for tile manufacturer and the insurance/finance industries.
• Multiple year experience with PeopleSoft software (HR & Payroll), including a corporate position with the PeopleSoft Consulting Group.
• Multiple-year professional career in managing multi-server networks with host connectivity.
• Professionally involved in the Information Technology industry as a Business Analyst, LAN Administrator, Network/Systems/Programmer Analyst, in the technical support and development environment, spanning over a decade and a half period.
• Extensive experience in development of Disaster Recovery/Business Continuation policies.
• Excellent communication skills with all levels of management.
• Commitment to excellent customer/client relations.
• Ability to function as a team player and alternatively work independently to achieve objectives.
• Excellent problem solving and troubleshooting skills under stressful conditions.
• IT project management experience spanning several years, dealing with joint application development with other IT departments.
TECHNICAL SKILLS SUMMARY:
• Disk Utilization Monitoring (Oracle)
• Data Mart / Modeling (Part of Database Administration Training)
• Project Management using PM Methodologies
• MS Office Suite (Word, Excel, PowerPoint, Access)
• Financial Analysis/Reporting
• PeopleSoft Payroll/HRIS
EDUCATION and TRAINING
• Bachelors Degree: University of Southern California
• Foreign Languages: Japanese, Tagalog.
• Martial Arts: Wushu (up to green belt)
• Currently pursuing Professional Designation certification (OCP) as a database administrator (DBA) for Oracle 10g. Completed Workshop 1 & 2 for Database Administration, will be taking Performance Tuning classes (Disk Utilization) in the very near future.
PROFESSIONAL EXPERIENCE
Gaps in employment period: From late 1998 to 2006, spent time as a stay-at-home mom. Started to slowly ease back into the workforce by taking small contract work as reflected in the first two positions listed below. Contract work is indicated for each position to reflect duration of work as short, contract-specified periods.
United Health Group Cypress, CA September 2009
Business Analyst (Contract)
• Data analysis of agent applications and the method to follow in the processing of the data.
• Followed key protocol and analysis for agent data entry into multiple, linked systems.
• Provided high integrity of agent data for legacy systems reporting.
Appraisal Pacific San Marcos, CA 2006 to August 2009
IT Manager / Office Manager (Contract)
• Assist personnel performing real estate appraising related tasks on a multi-location network.
• Ensure network remains in peak performance, monitoring disk utilization, managing directories.
• Perform/implement/maintain special project as needed, coordinate all aspects of IT projects.
• Upgrade hardware/software whenever necessary.
• Perform/schedule backup of server data offsite and locally.
• Provide technical support on the MS Office suite and all server applications.
• WAN environment utilizing VPN technology.
Country Floors, Inc. Los Angeles, CA 2005 to 2006
Accounting Systems – Business Analyst – (Contract)
• Responsible for collecting/compiling key data into the accounting database for financial report writing.
• Checked integrity of accounting data for management-level reporting.
• Data extracts of accounting data from QuickBooks entries for exporting to Access database and Excel worksheets using pivot tables and macros.
Remedy Temp, Inc. Aliso Viejo, CA 1997 to 1998
DirecTV – IT Groups El Segundo, CA
PeopleSoft Project Manager - Business Analyst - (Contract)
• Applied Payroll Tax Updates to PeopleSoft Payroll modules, implemented/administered Change Control procedures for PeopleSoft HRMS and Financial Systems.
• Modified SQR's for data conversion, applied updates and fixes to PeopleSoft A/R and Payroll modules.
• Project manager of PS Upgrade HR module.
• Coordinated upgrade efforts with other IT departments such as Desktop, Network, DBA and server groups.
• Converted data, customized panels and PeopleCode, modified SQR's, streamlined tables and procedures.
• Solved all aspects of technical problems involving network performance, desktop configurations, batch processes and backups.
• Wrote data conversion scripts, provided production support, overall troubleshooting of PS-related issues.
• Managed all aspects of PS-related interfaces specific to DirecTV's Payroll and HR modules.
• Provided project implementation/management for PeopleSoft Payroll interface with the mainframe system data. Upgrade/updated HR modules to fit business needs.
PeopleSoft, Inc. Irvine, CA 1996 to 1997
Professional Services Group Consultant
• PeopleSoft corporate training in Payroll, PeopleTools 1 & 2.
• Provided technical consulting for post-sales groups involving upgrades of main HRIS systems for companies like Toyota, Nissan, LADWP and Perot Systems.
• Developed Mass Change control programs using SQL interface for the Student Administration System that became part of PeopleSoft product line.
• Project implementation/management experience in the development cycle of major corporate PeopleSoft installations were provided. This was usually Oracle based platforms with varying types of host-based legacy systems.
Union Bank of California Monterey Park, CA 1996
Network Systems Analyst / Business Systems Analyst (Contract)
• Acted as network liaison for technical troubleshooting on general office automation projects, including application upgrades (MicroSoft Office products) and performance tuning in branch offices in San Francisco, Pasadena and downtown Los Angeles.
• Network environment using NetWare with a tie-in to host-based system data.
Transamerica Corporation - Human Resources Division 1995 to 1996
Transamerica Assurance Company Los Angeles, CA
Systems Analyst (Contract)
• Acted as network liaison for technical troubleshooting PeopleSoft-related problems in an Oracle environment running UNIX.
• Functioned as end-user liaison and network manager for a 200+ node TR network running NetWare, MicroSoft Windows NT and SQL Server, with MicroSoft WFW workstation.
• Provided end-to-end user satisfaction running in-house VB applications and other standard productivity tools.
• Environment: Oracle based UNIX development shop, Cisco network integrity support of Ethernet based hardware.
Transamerica Life Companies Los Angeles, CA 1985 to 1995
LAN Administrator / Data Center Manager / Financial Systems Analyst
• Over a five-year period, was responsible for budgeting, design and implementation of a multi-server NetWare network that provided complete departmental solutions critical to the operations of a $450M annuity company.
• Implemented projects including hierarchical storage management (HSM) using Palindrome Network Archivist with autoloader, network printing with Novell's PSERVER and HP JetDirect technology, fax servers using GammaLink and Optus products, departmental email and MHS server setup.
• Asynchronous Communication Server setup for remote access and modem pooling, host gateway setup with AttachMate's Extra and NOW! products, CDROM tower access through the network.
• Disaster Recovery using ISDN technology for offsite unattended backup and archiving.
• Performed data extracts, created, defined, designed datasets for application data import.
Transamerica Life Companies - Financial Systems Division Los Angeles, CA 1985
Business Analyst / Financial Systems Analyst
• Developed financial applications, such as the Bank Reconciliation System and Account Receivables Tracking for the HR Disability System using the Clipper Development environment.
• Provided user-level training and support.
• Performed workstation problem resolution and maintained in-house developed programs.
• Provided consulting services to various Lines of Business throughout the company regarding office automation.
• Troubleshooting assistance on PC-related problems.
• Host based shop (IBM) interfacing with IBM PC standalones using MS applications.
REFERENCES:
Steve Tsubota – Senior Vice President: Broadcom (Retired) 949-***-**** *****.*******@*****.***
Mario Rivera – Senior Developer:Oracle/PeopleSoft Applications at UC San Diego 951-***-**** ********@***.***
John Agamata – Owner/Proprietor: Appraisal Pacific 760-***-****
*****@****************.***
Hermo Grande – Chief Operating Officer: Country Floors 310-***-****
********@*********.***
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