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Quality Assurance Project Manager

Stamford, CT, 06903
August 20, 2012

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Deborah M. Harris


SUMMARY Self-directed leader; championing process improvement; recognized for the ability to initiate and drive quality practices and process improvements that add value to products and client satisfaction. Exceptional at developing test strategies for complex systems in Java, .NET, client server and legacy applications. Detailed and results oriented with proven track record in the health and fitness, pharmaceutical, consulting and insurance industries. Solid, project manager, able to build relationships, develop teams to strengthen organizational operations.

• Business Facing Focus

• Project Management

• Agile Methodology

• Usability

• Product Development

• Web Architecture

• Vendor Management

• Human Factors

EDUCATION Pace University

MBA - Concentration in Information Technology

Fordham University

BA English

TECHNICAL SKILLS Project Management, Defect Tracking PVCS, Test Track, Data Analysis, DOORS, CMM, SOA Mingle, @task, Agile Methodology, Basic SQL, Business Rules, Data Mapping, System Specifications, Functional Requirements, SDLC, Use Case Writing, UI Design and Testing, Persona Development, WinRunner, Accessibility, Usability Conventions, Equipment Validation, Wire Frames, User Acceptance Testing, Documentation, Business Analysis, Process Flow Diagrams, IEEE standards, Web technology, .net, css, Issue Resolution, Test Strategy, Rational Tools, MS Windows, Risk Analysis, Reference Data, Data Management, Client Onboarding


April 2012 to Benjamin Moore Paints

July 2012 Sr. Business Systems Analyst-Consultant

• Developed, managed and executed manual functional testing for new system used by national and international independent paint stores.

• Produced daily test metrics, tracked defects and test results for new website for retail paint stores.

• Performed data analysis for co-op fund balance discrepancies and account conversions.

• Participated in writing SOW and RFP for new system to support co-op marketing programs for national and international independent paint retailers.

• Web moderator for retailer forum, wrote business requirements for website updates and new Marketing Access System. Researched root cause for national retailer co-op fund discrepancies.

January 2012 to Starwood Hotels

March 2012 Sr. Business Systems Analyst -Consultant

• Elicited and wrote business requirements to support enterprise systems that manage Front Office applications and mobile permissions for all systems

• Created mock ups, detail data flows for system enhancements in Oracle environment.

• Created detailed functional requirements for hotel loyalty program.

• Managed business analysts deliverables for mobile technology project to be used by

Starwood guests.

November 2011 to HISCOX Insurance

January 2012 Business Analyst-Consultant

• Developed and executed complex test scenarios for new insurance products in the entertainment industry.

• Documented test defects and performed root cause analysis

• Worked with development to understand the intent of system requirements and modified business requirements, created requirements traceability matrices

• Developed use cases to exercise business rules discovered through testing

• Documented business requirements for legacy system

October 2006 to MediFit Corporate Services, Norwalk, CT

October 2011 Sr. QA Engineer with BA and PM responsibilities

• Quality Assurance

• Developed and implemented test strategy for The Virtual Fitness Center (VFC); MediFit’s flagship on-line employee wellness product.

• Entirely hands on, executed test scripts for all environments, including UAT, functional back-end database verification, Software as a Service (SaaS) testing, root cause analysis

• Directed and conducted product testing for products deployed as Software as a Service (SaaS) and integrated with many 3rd party products for clients in a challenging fast-paced Agile environment. Wrote extensive documentation on QA procedures and created ad-hoc reports, designed all test scripts and strategies; manual regression tests

• Supported web browser compatibility testing for IE and Safari. Identified root cause analysis and appropriate display of web graphics.

• Business Analyst

• Created wire frames mock-ups, data flow diagrams for Product development; configured and maintained database for defect and change request process. Used Agile Methodology including use cases, personas and data patterns. Used cross case analysis and taxonomy (data modeling techniques) to indentify behavior patterns.

• Project Management

• Key contact for Statement of Work (SOW) product integration inquiries.

• Accomplishments

• Retained client account by establishing a relationship and conducted training on complex 3rd party custom software, managed technical relationship with vendor.

May 2005 to UBS Investment Bank, Stamford, CT

October 2006 Data Analyst with QA and BA responsibilities

• Business Analyst

• Identified and documented business rules for supported systems to create a comprehensive record used to manage and assess system changes. Initiated use case scenarios and wire frames to detail changes to User Interface (UI). Lead effort for Data Management team for Investment Bank’s Really Know Your Client which provided greater client security and awareness.

• Accomplishments

• Successfully documented system requirements to manage offshore workflow.

• Quality Assurance responsibilities

• Downstream testing and database verifications

May 2004 to USTA (United States Tennis Association), White Plains, NY

January 2005 Business Analyst - Consultant

• Elicited functional requirements, test strategies to organize tennis tournaments on web and accept online payments.

• Accomplishments

• Developed practices for establishing a Quality Assurance team.

October 2002 to Pitney Bowes, Shelton, CT

January 2004 Sr. Business Engineer with QA and Project Management responsibilities

• Business Analyst

• Imaged test environment PCs, coordinated team work flow, wrote test scenarios and benchmarked metrics. Used ReqPro and Rational Suite. Decreased test cycle time by 30% and increased time to market by redesigning test cases for accounting software.

• Accomplishments

• Created a standard test suite for all mail machines, cost savings in excess of 300K.

• Quality Assurance

• Designed test strategy including writing and executing manual test scripts using Rational Tools (ReqPro) and RUP methodology. Managed automated testing; initiated post implementation reviews.

• Vendor management for 3rd party COTS and custom software.

• Project Management: Audited and managed project work for a software product Document Management.

April 2001 to MetLife, Westport, CT

September 2002 Sr. Business Analyst

• Conducted database verification for records that didn’t upload to weekly data files; client server environment.

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