Customer Service Vice President

Doug Franzen

Fort Mill, SC. *****

Mobile: 704-***-****

Email: ****@*****************.***

Professional Experience

SUMMARY

Very Accomplished C-Level Executive with regards to; Operations, Sales and Client Services management extensive experience in revitalizing business services, including sales strategy, planning & analysis, operations management, customer service, information systems and continuous process improvement.

Recognized as a change agent, energetic, honest leader and strong motivator with exceptional communication skills and noteworthy business acumen.

Consistently recruited throughout career to spearhead projects associated with integration of company acquisitions and information systems implementations.

Have demonstrated the ability to lead diverse teams of professionals to new levels of success in highly competitive markets and fast-paced environments. Results driven leader with proven success-achieving efficiency, cost reduction, error proofing and on-time performance improvements in distribution, manufacturing, and engineering. Impressive 25 years experience in leading organizations to profitability through the identification of deficiencies and opportunities, the development of innovative and cost-effective solutions for enhancing competitiveness, increased revenues, and improvement of customer service offerings.

CORE COMPETENCIES

Project Management Strategic Planning Key Account Development Process Improvement

Product Launch Customer Service Distribution Management New Business Development

Consensus Building Profit & Growth ERP System Implementation

EXPERIENCE

Colonial Purchasing Co-Op

Delaware

About the Company – I was a founding member of the Colonial Purchasing Co-Op. We started out with 13 optical disc manufactures and now have over 20, or more than 50% of optical disc companies in North America and Canada. The purpose of this Co-Op is to combine the purchasing power of the small to mid-size replicators so that they can compete with global competition. At the time I am focusing on expanding this group to more than just the replication industry. Responsible for the negotiation of $50mm dollars of materials for Colonial members annually, distributing over $4mm in rebates.

2009 – Present: President

2004 – 2008: Board President.

Infiniti Packaging, LLC

Fort Mill, SC

President & Founder

About the Company – Infiniti Packaging was started to develop a Pharmaceutical Contract Packaging organization.

2009 – Present: President

Optical Experts Manufacturing, Inc.

Charlotte, NC.

Executive Vice President of Business Development

About the Company - This Company specializes in the manufacturing of Optical Disc’s (CD/DVD), Fulfillment and Distribution. Optical Experts Manufacturing is one of the largest independent Optical Disc manufacturers in North America.

Executive Vice President of Business Development. My responsibilities include the development of new business acquisitions, mergers and development. I also had responsibility of the Procurement and IT groups with the Director of Procurement and the CIO reporting directly to me. Annual revenue is about $45 million with 190 employees.

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Eva-Tone, Inc.

Clearwater, Florida

Executive Vice President/COO

About the Company - This Company specialized in the manufacturing of CDs, Cassettes, Commercial Printing, Mailing/Packaging Services, Fulfillment, Marketing and Web Solutions. Eva-Tone was not only considered a high quality producer of all these product lines, but one of the leading companies in our industries.

Executive Vice President/COO/Board Member. My responsibilities include the management of all manufacturing aspects at Evatone, as well as the Sales and Customer Service groups. Annual revenue was just over $40 million with 290 employees.

Vice President of Manufacturing. Responsible for setting administrative direction and managing the effective overall operation of all Manufacturing, Engineering and Support groups. Responsible for manufacturing divisions run on multiple shifts through department management personnel and the development of policy and procedures throughout all areas.

I reported directly to the President of the company, and was responsible for the interpretation of organizational needs and preparing detailed plans for the accomplishment of organizational goals in the Manufacturing, Engineering, and Support areas. I reviewed priorities from the Board of Directors and create plans to accomplish objectives with my divisions.

I am responsible for creating overall operating plans and the effective operation of all my Divisions through the Directors that report to me: Print, Optical Disc Manufacturing, Fulfillment/Distribution, Shipping/Receiving, R&D, Plant Maintenance and Engineering.

Education

University of South Florida

Tampa, Florida

Bachelors Degree

Center for Creative Leadership

Greensboro, NC.

www.ccl.org

Many other additional credits from different seminars, colleges and continuing education courses.

Software - I have an extensive background in many software applications for both PC and Macintosh systems.

Organizations/Other Interests

AIMMA: Former board Member. www.aimma.org

Colonial Purchasing Co-Op: Former Board President and Co-Founder, now active Board Member and Managing Director. www.colonialpurchasing.com

Evatone, Inc.: Board of Directors

RYSrecords: CEO and Founder. www.rysrecords.com

Pilot: I have my private pilot’s license that I use mainly for business purposes.

References

Upon Request

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