Customer Service Sales
Resume:
Les Hudson
**********@*****.***
Objectives:
To work for a company in which I can use my talents and hard work to benefit the company. My goal is to grow with the company and be a strong influence as well.
Work Experience:
11/2010-Present Profinity-Pro Support (Inbound Virtual Agent)
Inquiries / Requests/ Complaints Handling/refunding
• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
• Responsible for improving customer retention through programs and service provided to the customer
• Continually maintain working knowledge of all company products, services and promotions.
• Handling fraudulent charges and accounts. Following company policies and finding ways to satisfy the customer.
Civic Development Group
• Calling customers and offering products and services that would benefit and enhance their life
• Overcoming objections, using different tools such as tie-downs, up ended questions, open ended questions, and discovery questions
• Market Research/ Telephone Surveys
• Lead Generation
• Campaign Management
Aramark
• Hospitality and assistance with students and cooks
• Assistance in the warehouse with services
• Inventory management
• Assisted in any other way I was needed.
Education and Experience
• Highs School Diploma-Harrisonburg 1983
proficient in relevant computer applications
knowledge of customer service principles and practices
knowledge of call center telephony and technology
fifteen years or more experience in a call center environment
customer service experience
good data entry/keyboard skills
knowledge of administration and clerical processes
relevant product knowledge
Skills:
I have been in the telecommunications field for over fifteen year and have a wide variety of skills. I have worked for companies doing sales, fund raising, appointment setting, and general customer service. This includes cold calls and warm leads. I have had a few years of managerial experience at call centers as well as small offices, which include training new hires, monitoring, refreshing employees skills and disciplinary actions when needed.
Excellent References Upon Request
Contact this candidate