Customer Service Manager

Anita E. Kern

**** ******* ***

Conway, South Carolina 29526

Tel 843-***-****, Cell 843-***-****

Email: ********@*****.***

Experience: Burroughs & Chapin Co., 611 Burroughs & Chapin Blvd., Myrtle Beach, SC Feb. 17th, '03 – Feb. 25th, '11

Credit & Collection Manager, 843-***-****

Responsibilities included monitoring all accounts receivable, phone contact on delinquent accounts and processing and sending collection correspondence. Negotiate payment plans and promissory notes. Interact and meet with each operation monthly to address account balances and address customer billing and issues. Review and submit credits and determine along with operations items for bad debt. Refer accounts to legal department on uncollectible accounts and when necessary to third party collections. Track the legal status of those accounts and report to operations. Track and cure checks returned from banks. Refer items to Magistrate when necessary. Help to reconcile difficult accounts and their payments. Interact with Accounts Receivable. Work directly with Leasing department to prepare credit analysis on potential tenants by reviewing all financial statements, obtaining credit scores and verifying all information in regard to Letter of Intent. Prepare weekly and monthly reports for management and any other special projects when necessary.

Dimensional Marketing, 1033 Shine Ave., Myrtle Beach, SC

Oct. 2002 – Feb. 2003

Office Manager 843-***-****

Assisted sales team with government orders. Responsible for all office functions. Worked up commissions, collected past due accounts, processed incoming invoices for payment, shipped items to various locations, ordered all office supplies. All other duties identified by owner.

Urbanfetch Express, 229 West 36th Street, New York, NY

March 2000 – July 2002

A/R-A/P-Collections/Office Manager 212-***-****

Responsibilities included processing and sending monthly statements. Supervised cash functions and cash flow. Recorded daily deposits, wire transfers and cash applications to customer accounts. Acted as primary contact to clients and sales associates. Replied to inquiries and resolved customer issues in a timely manner. In charge of opening all new accounts. Prepared, analyzed, and generated aged trial balance and collection reports monthly. Assisted in monthly closing and special projects. Reviewed customer credits and credit card charge backs monthly.

Determined credit lines and limits. Contacted clients via phone, meetings and mail regarding past due accounts. Responsibilities included referral to credit agency and attorney for more vigorous collections. Processed vendor invoices and payments. Purchased all supplies and distributed all petty cash accounts to various locations.

Dispatch Mgmt. Services, New York, NY

Feb. 1997- March 2000

Accounts Receivable/Collection Manager

Responsible for department of five and client base of 7500. Extensive phone contact and work up of accounts for small claims court and Dunn & Bradstreet. Restructured all accounts to new software system. Supervised all cash applications, special projects and auditors for year end processes. Interfaced with sales team. Processed all customer credits and sales commissions.

Total Mgmt. Support Services, New York, NY

Dec.1991 – Feb. 1997

Early bird Courier & Trucking, New York, NY

Call Center Supervisor/Collection Manager

Trained and supervised nine customer service representatives. In 1996 took over Collections department while maintaining Customer Service unit. Responsibilities included all phases of Collections.

Education: Francis Lewis High School, Bayside, NY.

Genesee Community College, Genesee NY

Skills: Microsoft applications, Word, Excel, PowerPoint and Spreadsheets. Keyboarding 60 wpm. Great Plains, Timberline knowledge of QuickBooks. Currently seeking certification as a Credit Business Associate through the National Association of Credit Management.

References: Available upon request

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