Operations

JAMES E. WILDT

**** ***** *****, *******, ** **187

404-***-**** -- ***********@***.***

DIRECTOR / MANAGER -- OPERATIONS

Distribution / Production / Multi-Sites / Customer Service / Process Improvement / Training / Safety / Labor Relations / Call Centers / Wholesale / Inventory / Joint Venture / Profit Optimization

Led multi-plant packaging and distribution operations for the manufacturing and distribution of electrical and fabricated metal products. Implemented process improvements to increase productivity and profitability while reducing costs. Trained and motivated cross-functional teams, improving morale and accountability. Oversaw call center procedures, ensuring high levels of customer satisfaction for demanding accounts such as Lowe’s, The Home Depot, Menards and other retailers.

* Increased SIBICO’s productivity 41% and decreased expenses 28%, saving $2.2 million annually.

* Planned and conducted workshops for exempt employees in career planning, remaining union-free, and InterAction Management.

* Reached 100% efficiency in production and assembly within six months for IDEAL.

* Reduced the number of employees on short-term disability from 5% to 1.4%, saving $180k annually.

Key Skills: Excellent trainer who leads others to high achievement. Effective at organizing labor and implementing change. Grasp technical matters quickly. Strong communicator who wins cooperation at all levels. Analyze situations rapidly. Find solutions to complex problems. Remain calm while meeting tight deadlines.

MBA, North Central College. BA, Northern Illinois University, Anthropology/Accountancy. Intertek: ISO Certification. Certified InterAction Management Instructor from Development Dimensions, Intl. Certified by Blessing-White to instruct Managing Personal Growth. National Safety Council for HazMat.

SELECTED ACCOMPLISHMENTS

Increased SIBICO’s productivity 41% and decreased expenses 28%, saving $2.2 million annually. Retail distribution and customer services costs were 3.9% of sales and productivity was at 17 lines per hour. Created and implemented productivity standards. Provided feedback and held workers accountable. Negotiated temporary labor and shipping materials costs down. Increased productivity to 24 lines per hour and reduced expenses to 2.8%.

Conducted workshops for exempt employees in career planning, remaining union-free, and InterAction Management. Identified training needs for managers and supervisors. Planned and conducted workshops to address them, resulting in increased job satisfaction, professional growth, and improved performance.

Achieved 100% efficiency in production and assembly within six months. Efficiency levels for fabrication and assembly of electrical connectors were at 92%. Established performance metrics and standards for crews. Held meetings, providing feedback and encouragement. Increased accountability and controls, boosting efficiency.

Reduced the number of employees on short-term disability from 5% to 1.4%, saving $180k annually. Instituted controls to prevent abuse, while helping those who were legitimately disabled to document their situation.

CAREER HISTORY

Operations Manager, SIBICO, 1996 to 2008. Directed and controlled customer service and distribution of electricians’ tools and supplies for this joint venture between IDEAL and Square D. Led all U.S. distribution from centers in Atlanta and Reno to retail customers including The Home Depot, Lowe's, and Menards. Oversaw staff of 60 and $6M budget. Also served as Human Resources Manager for the Retail Distribution Division.

Corporate HR Manager, IDEAL Industries, Inc., 1989 to 1996. Oversaw general HR functions. Provided leadership and guidance to supervisors and managers in the Corporate Office, Canadian subsidiary, and Atlanta and Reno Distribution Centers. Supervised three plant HR managers and the Teams Administrator.

Plant HR Manager, IDEAL Industries, Inc, 1980 - 1989. Led HR functions and standardized HR processes for plant supervisors and managers. Instilled an understanding of, appreciation for, and commitment to company culture. Implemented procedures to boost productivity and morale.

Earlier: Production Supervisor, Shift Supervisor, Set-up Operator, IDEAL Industries, Inc.

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