Manager Customer Service

Ignacio Javier Spinosa

Personal Information

Age: 29

Nationality: Argentina

EU Passport: XD319679 (Spain)

Cuil : 20-29753639-8

Dni. 29753639

Address: Rivadavia 5812, Capital Federal, Buenos Aires, Argentina

Phone (54-11-443*-**** / mobile (54 11-15-585*-****

e-mail: ********@*****.***

Skype: bolsohc

Courses / Certifications

Sun Microsystems Solaris 10, System Administrator (SA-200-S10)

Sun Microsystems Solaris 10, System Administrator (SA-202-S10)

Sun Cluster 3.2 ES-345

IBM AIX System Administrator Q1313

IBM AIX System Administrator Q1314

IBM AIX Problem Determination Q1316

Sun SAMFS/QFS

HP0-P21: HP-UX Advanced System Administration.

HP Certified Professional HP-UX 11i v3 System Administrator.

Spoken Languages

English: Bilingual

• PET

• First Certificate

• CAE

• TOEIC: 915pts

Work Experience

HP Enterprise Services 10/2010 – Actual

Member of the ASDO Build Team

Team members: 15

Scope: Server builds for all Unix servers from more than 30 clients.

• SOLARIS: Installation and configuration

• LINUX: Installation and configuration

• HP-UX: Installation and configuration

• AIX: Installation and configuration

Common tasks:

OS configuration

Tools installation: TSM, HP Data Protector, Symantec Netbackup, Veritas Storage Foundation, HPOM.

Filesystems creation/resize

Network configuration (port aggregation, Linux IP bonding)

OS patching

SUN V-Series, M-Series Hardware.

HP C7000 enclosures Hardware.

HP Proliant Hardware.

Firmware upgrades

Mirroring

Linux OS build under VMware

IBM Delivery Center Argentina 06/2008 – 10/2010

Member of the Unix SA Steady State L2 & L2 support team.

Team members: 20

Scope: Unix Steady State support for more than 250 servers from BAXTER HEALTHCARE account.

• Solaris 10 configuration and administration.

• Solaris 8 and 9 administration.

• Maintenance, administration and configuration for Veritas Volume Manager 5.0

• Sun Cluster 3.2 administration and configuration.

• Solaris containers administration and configuration

• Maintenance for Sun Hardware – T-Series, M-Series and V-Series

Common tasks:

• Filesystem rezising.

• Network issues troubleshooting.

• Tools installation.

• Start/stop services using SVC.

• Zombie processes troubleshooting.

• I/O errors troubleshooting.

• Patching.

• Creating NFS mount points.

• Configuring Solaris Zones.

IBM Argentina SA 2007-2008

Internal Help Desk; applications support for IBM Argentina, Mexico & SSA. Open Client Linux. Lotus Notes.

Teleperformance 06/06-01/07

Customer Service Agent for AOL (America On Line). Cancelations Dept., Billing Dept., Soft Tech Support.

Teletech (Call Center) 03/06-21/04/06

Bilingüal sales representative for JP MORGAN-CHASE. Sales: MasterCard and Visa for US Residents.

References

HP Enterprise Services:

Team Lead: Mauro Martinez (*****.********@**.***)

Manager: Gabriel Bertone (*******.*******@**.***)

IBM Delivery Center Argentina:

Team Lead: Diego Sinisi (*******@**.***.***)

Manager: Leandro Rosa (*****@**.***.***)

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