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Customer Service Quality Control

Location:
charles City, IA, 50616
Salary:
25,000
Posted:
October 23, 2012

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Resume:

Vicky Zimmerman

**** * ****** • Charles City Iowa 50616 • 641-***-**** or 330-***-****• i1apim@r.postjobfree.com

Objective: To obtain a career goal of business administrative, management, or human resource and gain the skills to apply the education I have gained.

Education

Hamilton College, Mason City, Iowa

Associate of Applied Science in Business Administration, March 2006 Bachelor of Applied Science in Business administrative May 2008. Master Degree Business administrative with Human Resource concentration April 12, 2011

Related course work: Spreadsheets, Microsoft Office, Human Resource Management, Communications Document Processing, Marketing, Small Business Management, Career Development, Ethics

Experience

Dollar general Store

Hulin Street, Charles City, Iowa 50616

July 19, 2012 to present

• Key holder

• Customer Service

• Store duties

• Management duties

• Bank duties

• Open close store

• Stepped down to cashier

Manpower, Mason City, Iowa

Staffing Specialist August 9, 2011- December 30, 2011

• Place associates on assignments

• Answer associates questions

• Completely process associates

• Answer phones

• Fax appropriate documents

• Make changes in associates information

• Work with clients when placing associates

August 2010- August 2011 finished schooling and looking for work.

Hy-Vee, Charles City, Iowa

Cashier / Cash Management, May 16, 2006 – August 27, 2010

• Complete financial transactions for customers in a friendly, respectful manner

• As a cash manager, I balanced 20 cash register drawers on scheduled shift over a three month period

• Stock products on the shelf and at the registers

• Make store announcements over PA system

• Maintain the cleanliness of my work area and overall environment

March 2006- May 2006 looking for work.

A&W/ Long John Silver’s, Charles City, Iowa

Manager - December 2005-March 2006

• Supervised shifts up to 20 crew members

• Completed daily inventory control

• Balanced cash draws and perform bank duties

• Completed opening and closing duties managerial duties

• Provided excellent customer service and resolved customer issues to a mutual satisfaction

Looking for work.

McDonald’s, Charles City, Iowa

Crew Member - March 2003- June 2004

• Completed orders to the customers’ specifications

• Maintained the cleanliness of the drive thru work area and lobby

• Stocked condiments and assisted in putting inventory in appropriate areas

• Completed open preparations including; making salads; setting ice cream and soda machines; stocked the coolers, made sandwiches

ConAgra, Mason City, Iowa,

Cook - March 2003 – September 2004

• Prepared the meals for the employees

• Inventory control and quality control

• Bank duties balance cash draws at the end of shift

• Trained new employees how to clean offices and stock cleaning and office supplies

• Excellence customer service provided to employees

• Supervised a shift of up to four people

Custom Foods New Hampton Iowa

Quality Control Assistant - September 1997-March 1998

• Obtained a sample of the product and tested it for quality

• Measured the weight of the product for quality consistency

• Shut down production when product was flawed

• Logged the quality of the product for the quality control manager

Packaging

• Operated dispensing machine in packaging

• Weighed the bags of product ensuring weight control measures

• Assembled boxes and created labels for product

• Cleaned dryer to health standards when product was flawed

Awards

• Dean’s List with High Honors, Hamilton College, December 2005

• Dean’s List with Honors, Hamilton College, Summer 2006

• Perfect Attendance, Hamilton College, April 2005

• Certificate of Acceptance, Hamilton College, November 21, 2005

• Certificate of Participation, Jaycees, 1995

References:

References are available upon request.



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