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Administrative Assistant Customer Service

Location:
Odessa, FL, 33556
Salary:
35,000
Posted:
October 21, 2010

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Resume:

Adella A. Machotka

**** ********** **.

Odessa FL 33556

931-***-****

CAREER PROFILE

ACCOMPLISHED BUSINESS PROFESSIONAL with 20+ years of successful experience in the medical field with highly respected companies. Proven track record of success in the health care and office administration. I have expertise in database management, and public relations.

PROFESSIONAL OBJECTIVE

Seeking to contribute to an organization’s growth and/or profitability by utilizing my administrative, computer, and coordination and customer service skills in a creative, team-orientated environment.

SKILLS

Ability to operate and utilize the following computer systems/programs:

First Coast TDS Medlog

Visual dBase Desktop Publisher IHS

Sunquest Microsoft Office / Excel EPIC

Quicken Word Perfect Windows 2000

Kronos Delta Novius Power Chart

As well as:

Coordinating schedules Dependable Excellent organizational skills

Payroll Prepare Reports Data entry

Answer Multi-phone lines Dictaphone Filing

Fax Transmissions Detail oriented

EXPERIENCE

7/01-11/09 H. Lee Moffitt Cancer Center

12902 Magnolia Drive

Tampa, FL 33612

Title: Management Assistant

Duties: Provide administrative assistance to the Program Administrator, physicians, the

Program Support Supervisor, Pharmacist, 3 ARNPs, 3 Physician Assistants. I am timekeeper for 23 faculty and staff in the Kronos system. I update excel spreadsheets with business leave data for each physician in hematology. Schedule meetings for the Division Chief and Program Administrator, take minutes at meetings, type and distribute to division. Provide accurate calendar of faculty leave for all hematology staff to view. Keep confidential information filed in program administrator’s office, answer phones, file and sort mail. Order supplies as needed for department. Provide exceptional guest relations to drug reps, physicians and guests who enter the suite. Co-ordinate Faculty Retreat at off site location. Coordinate lunches for faculty with drug reps for meetings held within the department, as well as setting up and cleaning up after these lunches. Keep appointments on calendars for the staff I support. Temporarily support to additional physicians in the absence of a management assistant. Update government forms for ARNPs on an annual basis. For 2 years I organized and scheduled Mole Patrol at Clearwater Beach from the paperwork to packing all literature, grab bags, sun screen, refreshments, etc. for the event. Scheduled the DJ, arrange rooms at local motel for all volunteers to stay, arrange lunch and dinner for all who volunteer at event. Responsible for transporting all equipment, literature, etc. needed for this event.

Title: Senior Patient Service Representative/Patient Service Representative

Duties: In February I was promoted to Senior PSR where my responsibilities include supervising PSRs in BMT/Hematology Clinic, as well as in GU and Senior Adult in the absence of the senior in that clinic. I overbook appointments, cancel clinics, work in all positions in the absence of PSRs, verify billing is correct for Hematology, BMT clinic and infusion center. Prep clinic for nurses, physicians and ARNPs by printing lab results from last visit, printing progress note from last visit, If hospitalized since last visit, print discharge summary, print Bone Marrow Biopsy reports, print all radiological reports for testing done since last visit, prep paperwork for bone marrow biopsies. Pre-register patients and print labels if not already done. Print a new patient/new established patient list weekly. Organize all records, slides and film by physician and date in cart. Call patients and physician offices to obtain all records, slides and films that are not on cart. Check daily for new information received on patients. Take all urine specimens and all pathology slides to lab and pathology at least 3 times a day. Complete Moffitt pathology review form to send with slides and reports. Keep log of all slides taken to pathology. When pathology receives slides directly, I fill out a pathology review request and fax it to pathology. Call and request lab results be faxed to Moffitt. Schedule lunches with drug reps. Order tables, set up food, then clean up after lunch. Find phone numbers of physicians for the Moffitt physicians. Fax release of information to various hospitals, physicians, and pathology to obtain medical information needed. Send faxes for the nurses, confirm the fax was sent. Take all faxes from fax machine, put the physician’s name on it, patient’s UR# and date to be seen then file in nurses bins. Order supplies for the clinic from General Stores as needed. Complete ad hoc charting on line to send x-ray films to radiology Request forms from copy center. Update telephone list of physicians, nurses, management assistants, PSRs, midlevels, etc. for the PSR staff. Fill in as needed to register patients. Work in BMT and Hematology check out scheduling patients for future appointments. Check CareMetic for Medicare patients to ensure testing is covered. Answer multiple telephone lines, fax orders to appropriate department when necessary. Work as a team player where ever I am covering. When something needs to be done, I just go ahead and do the task without being asked. Complete A-8s on a daily basis. Complete other tasks as asked to by supervisors.

Title: Management Assistant

Duties: Provide secretarial support for 1 thoracic surgeon, 2 medical oncologists and 1 ARNP by answering phones, scheduling appointments, typing correspondence, and making travel arrangements, updating physician calendars on a daily basis, schedule surgeries at Tampa General for surgeon, pre-cert surgeries with insurance companies, keep database for all surgeries, organize all necessary forms and licenses needed for credentialing, renew licenses, as needed, assist in grant applications, type letters from dictaphone, complete and submit proper paperwork for payment/reimbursement for professional memberships and trips. Answer multi-line phones, cover phones for two other departments, take notes during tumor board, sort and deliver mail for each physician, send letters to new patients scheduled to be seen by the all of the physicians in my office, take notes at all tumor boards, enter data in computer, keep statistics for each tumor board, cover for other clerical people in our office when they are off as well as assist other offices when needed. Answer phones for 2 other administrative offices when needed. Coordinate lunches for all meetings held, reserve conference rooms for meetings. Ordered all office supplies.

6/01-7/01 Tomlin Staffing

8402 Laurel Fair Circle Suite. 101

Tampa FL 33610

Title: Temporary Administrative Secretary

(Thoracic Division, H. Lee Moffitt Cancer Center)

Duties: Answer phones, assist with preparation for Tumor Board Conference by assuring all x-rays, and pathology slides are reviewed and completed for conference. Sort and deliver mail for physicians in division and send letters to physicians referring new patients to Lung Cancer Center.

8/00-4/01 Visiting Nurse Association of Florida

Hillsborough Branch

2628 E. Fowler Avenue

Tampa FL 33612

Title: Clinical Assistant

Duties: Responsible for all Human Resources aspects of the branch, such as giving orientation for employees, verifying background checks, valid licenses, vehicle insurance, drug testing, all in-services required by the State of Florida, etc. Keeping all employee files as well as patient files. Answer phones, work closely with Director of Nursing to assign patients to employees, type all information needed for the OASIS of each patient, all Plan of Cares, keep statistics for branch, insure Plan of Cares are mailed to physicians in a timely manner, and enter patient visits in computer to guarantee employees receiving pay for visits.

11/98 - 8/00 Genesis Eldercare

Hidden River Corporate Center 1

8800 Grand Oaks Circle, Suite 400

Tampa FL 33637

Title: Senior Staffing Coordinator / Administrative Coordinator/Office Manager/Recruitment Assistant

Duties: Supervising Office Staff, and all field employees, Prepare and place ads in all Florida & North Carolina newspapers, recruiting supplemental staff for Genesis nursing homes in Polk, Pinellas, and Hillsborough Counties. Duties include calling Genesis employees and agencies to staff for all facilities by telephone and fax. Training new employees, payroll for all Genesis office and field employees. Obtain information from schedules to compile reports for the director. Support Staff Development nurses, coordinate orientations, and enter data in Excel to track orientations.

6/98 -11/98 Preston C. Widdoff

Attorney at Law

5035 E. Busch Blvd.

Tampa FL 33617

Title: Receptionist

Duties: Answer all incoming phone calls, type legal documents, filing, sorted mail, Greeted clients, prepared forms for new clients, requested medical bills and reports, compiled medical information on spreadsheet.

12/96-6/98 H. Lee Moffitt Cancer Center (Employed by MSSC)

12902 Magnolia Drive

Tampa, FL 33612

Title: Senior Data Assistant

Duties: Download lab results from Sunquest computer system to Visual dBase system, print all results, print flow sheets for each patient and distribute on a daily basis. Update antibiotics, growth factors, immunosupressors and miscellaneous drugs in dBase for each patient, enter labs that were not on download, daily vital signs, intake/outputs, toxicities, admissions, and discharges on a

daily basis for each patient.

3/96-8/96 Home Patient Care, Inc.

5211 Linbar Drive, Suite 515

Nashville, TN 37211-1021

Title: Administrative Assistant/Patient Services Coordinator

Duties Type all correspondence for General Manager, and Director of Nursing. Log and mail Opinion Surveys, D/C Summaries, and Statement of Medical Necessity. Assemble new patient charts, file, and process discharges. Answer all incoming calls, receive deliveries, order office supplies, deliver medications to patients, and keep various records in the office.

1995-1996 Clarksville Regional Hematology-Oncology Group

1771 Memorial Drive

Clarksville, TN 37043

Title Administrative Assistant

Duties Coordinating medical, business and personal appointments for the Chief of Medicine as well as other physician's in the office. I created a personal filing system with continuous updates for the Chief of Medicine. Transcribed dictation, accounts receivable and accounts payable, payroll, interviewed job applicants, trained new employees, and maintained all confidential records.

References

Maureen Riser, RN

727-***-**** cell

727-***-**** home

i14kkz@r.postjobfree.com

Tera Uliano, RN

5813 Erhardt Drive

Riverview, FL 33578

813-***-****

i14kkz@r.postjobfree.com

Ray Earnest, MD

2751 Coral Reef Way

Tavares, FL 32778

407-***-****

i14kkz@r.postjobfree.com



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