Marketing, Management, Sales,Customer Service

Ashak Kurian

** ****** ****** ****: 647-***-****

Toronto, ON M1K 4L8 E-mail: ***********@*****.***

HIGHLIGHTS:

• 3 years of hands on experience in Marketing, Sales, Customer Service.

• Possess strong customer handling and communication skills in four different languages.

• Ability to handle creative business problem solutions.

• Proficient in Microsoft Word, Excel, Access, Outlook, SQL, PowerPoint, Electronic Mail, Search Engine Optimisation and Photoshop.

• Strong administrative, Interpersonal, Organisational, Time Management and Multitasking Skill.

• Experience in Document Presentation.

• Experience in Event Management.

• Knowledge in Marketing Research.

• Experience in Tele/Email/Mail/Social Media/Face to Face Marketing.

• Ability to adhere to strict deadlines and handle high volumes of work.

• Accurate and attention to details.

• Capable to work in a team setting or independently with little or no supervision.

• Highly self-motivated, hardworking, honest, diligent and committed to the values and mission of the organisation.

EDUCATION:

Post Graduate Certificate in Marketing Management & Financial Services George Brown College, Toronto, Canada 2012

Relevant courses: Marketing Management, Database Marketing, Computer Applications for Database Marketing, Data Mining, Canadian Securities, Marketing Seminar, Business Communication, Financial Service Marketing, Marketing Research, Direct and Interactive Marketing, Data Analytics and Data Mining, E-mail Marketing, Online Marketing, SEO, Mobile Marketing, Real Time Marketing Projects.

Bachelor Degree in Business Administration, Mahatma Gandhi University, Kerala, India 2008

Relevant courses: Business Administration, Office Automation, Marketing Management, HRM, Business Accounting. Business Economics, Business Communication, Managerial Economics, Organisational Behaviour, Production and Operation Management, Logistic Management, Project Management, Advertising and Sales Promotions, Quality Management, Consumer Behaviour, Management Information System, E – Commerce Management, Mathematics for Business and Economics, Financial Accounting, Corporate Management Hospitality Management, Training and Development, Financial Reporting, Portfolio Management Customer Satisfaction Project.

Ashak Kurian

32 Winter Avenue Cell: 647-***-****

Toronto, ON M1K 4L8 E-mail: ***********@*****.***

WORK EXPERIENCE & ACHIVEMENTS:

Marketing Assistant, Cambridge Heating & Cooling Toronto, ON 2012

• Planning, implementing, overseeing and analysing the success of all marketing activities.

• Developing new marketing materials and plans to achieve the company goals.

• Promoting new products & promotional offers through Social Media Marketing.

• Ensuring brand standard and company policies are maintained in all marketing activities.

• Created and maintaining online Inventory Management System.

• Developing, implementing and managing the marketing through email, direct mail, company Website..

• Tracking customer information for better follow up and loyalty.

• Develop and manage companies all seasonal marketing campaigns.

• Coordinating all advertisements and maintaining relationship with marketing related vendors and suppliers.

• Representing company in various events.

Freelance Online, Website Marketing and Developer - Toronto, ON 2010 -2012

• Proven entrepreneurship skill.

• Implementation of marketing ideas from class room to market place.

• Created custom made content management system and Ecommerce application.

• Ability to analyze client related queries and responding to the need at the earliest.

• Confer with customer by telephone, email or in person in order to provide information about product and services.

• Conducted follow up calls.

• Handle and resolve customer complaints.

• Respond quickly and effectively to changing customer needs.

• Keep record of customer interaction, inquires, complaints and action taken and follow-up details.

• Marketed technology to small scale business.

• Project outsourced to foreign country.

• Facebook marketing for an Automobile Dealership.

Ashak Kurian

32 Winter Avenue Cell: 647-***-****

Toronto, ON M1K 4L8 E-mail: ***********@*****.***

WORK EXPERIENCE & ACHIVEMENTS:

Assistant Sales Manager, Yamaha Motors Dealership (PKG MOTORS) - Kerala, India. 2008 - 2010

• Proven management and leadership qualities.

• Triggered marked increase in sales revenue by introducing various promotional events.

• Marked Increase in customer satisfaction.

• Knowledge in cross selling, up selling, customer retention and customer loyalty.

• Provide timely feedback to senior management regarding the performance

• Conducted market research studies for sales forecasting and highly effective sales programmes.

• Assist in the development and implementation of marketing plans.

• Represent the company within various social and economic organizations and experience in dealing with Advertisement agencies.

• Maintain and update the competitor details.

• Adhere to all company policies, procedure and business ethics codes and ensures that they are communicated and implemented within the organisation.

• Control expenses to meet company budget guidelines.

VOLUNTER EXPERIENCE:

• Coordinated International & National level Youth Movement in Toronto, ON

• Facebook promotion for a non-profit organisation. Toronto, ON

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