Customer Service Quality Control
Resume:
Bruk Hailu
Dallas, TX 75254
******@*****.***
OBJECTIVE
Looking for an employment
EDUCATION
University of Texas at Arlington Arlington, Texas Graduation: Aug, 2009
B.Sc in Biological chemistry
WORK EXPERIENCE
Ricca Chemical Company Arlington, Texas Nov 2009 to Present
As Quality Control Chemist
• Conduct various wet chemistry testing such as PH, refractive index, specific gravity and conductivity
• Perform different kind of Titrations
• Perform quality control assays to provide customers with high quality testing solutions, chemicals and laboratory products
• Assist in preparing various Standards
• Operate a UV-Vis spectrometer and Karl Fisher
• Conduct regular auditing of raw materials and finished goods
University of Texas at Arlington Arlington, Texas May 2008- 09
As undergrad researcher at the department of Chemistry and Biochemistry
• Design and synthesis various ligands with various electronic properties for anti-cancer drugs
• operating equipments such as the Gas chromatographer, HPLC, FAAS, UV-Vis spectrometry and others
• conduct various pH measurements
• Crystallize and analyze different compounds
Assist fellow graduate students in their research project
Valero Energy Corporation Arlington, Texas Jan 2004 to Sep 2009
As customer service representative
• Train, manage, motivate, and evaluate employees as well as assign and direct them in completion of tasks
• Answer various questions from the customers
• Analyze monthly sales and customer satisfaction
•
Brookhaven Community College Farmers Branch, Texas Jan- May 2005
As tutor
• Tutored Chemistry and Math
HONORS & LEADERSHIP
• Honor student at The University of Texas at Arlington 2008
• Awarded membership to Phi Theta Kappa international Honors Society of the two-year college
• Volunteered in some humanitarian activities at Mission Arlington Pharmacy
• Assisted in Ethiopian endangered wild life preservation organization
• Volunteered in counseling Ethiopian AIDS victims children
SKILLS/EXPERIENCE
• Software: proficient with Microsoft office (word, excel, PowerPoint and access front page), SciFinder Scholar
• Fluent in Amharic language
REFERENCE
• Jaime Flores 817-***-****
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