Daniel Lang's Resume

Objectives

To supplement my current source of income by pursuing employment opportunities that utilize my skills.

Education

Currently Attending | Axia College (University of Phoenix)

• Business Courses

2 Years College | Kirkwood Community College and Luther College

• Music and General Education Courses

Experience

March 2006 - Present | Supervisor

URrelay Inc. | 324 2nd St SE, Cedar Rapids, IA 52401

Supervision of up to 40 employees

Monitoring incoming call volume and management of resources (overtime and under-time)

Ensuring confidentiality of every call

Coaching and corrective action for all employees, as well as termination when necessary

March 2004 – February 2006 | Shift Manager

Courtesy Corp. McDonald’s | 915 Short St. Decorah, IA 52101

Personnel and schedule management

Shift management, as well as opening and closing

Labor and sales tracking

Crew training and supervision

July 2003 – August 2005 | Front Desk Clerk

Super 8 Motel | Hwy 9 E. Decorah, IA 52101

Customer service and hospitality

Reservations and room assignment

June 2002 – January 2003 | Telesales Rep.

Access Direct | 4515 20th Ave SW Cedar Rapids, IA 52404

Telesales for businesses including Bloomingdales, AT&T, and DirecTV

Skills

• Management of employees, including coaching, training, and discipline

• Proficient in Microsoft Office and office machines

• Typing Speed: 80 wpm

• Excellent language, writing, and communication skills

• Extensive experience and training with customer service, management, and supervisory skills, including human resources and scheduling

• Intermediate knowledge of ASL (American Sign Language)

Other Information

• Vice President, Chorale Midwest

• ASL Study

• Volunteer Projects

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