Customer Service Sales

Jessica L. Stish

** ******* ****** ****** ****, New Jersey 07307

Email: ************@*****.*** Phone: 570-***-****

Experience:

Dr. Michele S. Green, Board Certified Dermatologist, New York, NY January 2012-July 2012

Office Administrator

- Provide excellent customer service and develop sustaining relationships with patients and office personnel.

- Set accurate scheduling for optimum patient flow

- Perform responsibilities in accordance with the office policies, medical guidelines, ethics and laws

- Modify Office protocols for more resourceful time management for the operation of practice

- Develop efficiency enhancing work flow/process improvements

- Establish quality control techniques to ensure correct billing information is collected to produce and generate accuracy for submission

- Responsible for all medical billing in the office and have up to date knowledge of ICD-9 and CPT codes

- Assist with submitting claims to insurance companies and requesting payments from patients

BCBG Max Azria, Bala Cynwyd, PA January 2011 – January 2012

Sales Associate

- Assist store management and workers in explaining store schemes

- Proven experience in building a repeat clientele business through knowledge of standard selling performance in retail business

- Protect the brands with as per visual standards and association

- Possess clientele skills to develop relationships with current and prospective clients

- Push sales with enthusiasm and drive to thrive in our high-energy sales environment

- Gained ability to drive personal business and client appointments while supporting store management to drive company initiatives

Family Dermatology of Pennsylvania, Philadelphia, PA June 2007 – September 2011

Executive Assistant to Dr. Harold J. Milstein

- Ensured top-level service at all times and a friendly, open environment for our patients

- Directed and managed multiple sites and all staff of clinical; billing collections; practice growth and pathology

- Created employee incentive for collecting co-pays, co-insurance and patient balances

- Prepared daily bank deposits

- Checked and maintained medical records for physician

- Provided staffing and ensured the facility’s superior customer service

- Oversaw and managed all staff and training processes of front desk, medical support staff and monitor all inter-office operations

- Maintained strict adherence to company Policy and Procedures and a clean, safe work environment

- Assigned specific duties to properly delegate assignments and if necessary, create a staff hierarchy to ensure diligence in all tasks

- Assisted patients with their needs and insurance concerns

- Created and maintained an efficient staff schedule based on the needs of practice provider office hours

- Followed and understood the core company values and business strategies

- Maintained awareness of current medical technology, health insurance trends and government regulations

- Oversaw inventory and purchases of medical and office supplies

- Maintained compliance in areas such as OSHA, HIPAA, infection control, all software technologies and coding/billing issues

- Offered support to co-workers and leadership to all support staff when addressing problems

Education: East Stroudsburg University, East Stroudsburg, PA (Bachelor of Science) December 2006

- Major- Psychology

- Minor- Business Management

- Bishop Hafey High School, Hazleton, PA

- 2002 Graduate

Other References Available Upon Request

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