Customer Service Manager

STEPHANIE KRONEN

*** *. **** ****** *****: 954-***-****

New York, NY 10022 Email: **********@***.***

OVERVIEW

MARKETING & PHARMACEUTICAL PROFESSIONAL

Experienced in pharmaceutical and multi-product promotions, including globally recognized top-selling drugs, product launches and territory management. Proven ability to establish and cultivate key relationships with clients using well-developed interpersonal skills. Successfully negotiate and execute contracts, handle customer questions and objections while continually exceeding client and company expectations. Strategic thinker, recognized for superior performance, promptness and time management ________________________________________________________________________

PROFESSIONAL EXPERIENCE

PUBLICIS TOUCHPOINT SOLUTIONS – Ft. Lauderdale, FL 2009-Present

Pharmaceutical Representative

• Pharmaceutical representative of one of the largest selling drugs nationwide: multi-branded drug offering gastrointestinal, respiratory, cardiovascular and osteoarthritis products. Manage Southeast Florida territory of approximately 170 accounts, making routine service calls to each account on a monthly, bi-monthly or weekly basis

• Provide accounts with drug samples, physician and patient education materials, patient savings cards and formulary access information and updates

• Develop outstanding relationships, follow through and customer service by consistently setting priorities and managing time and accounts by urgency and importance

• Proven ability to understand and convey information when meeting with physicians and staff

• Developed efficient territory management by focusing on consistent and dependable servicing of accounts, surpassing company goals of 95% target reach every month

• Received multiple Service Star Awards for exceeding expectations and providing exemplary service

SALDO PROPERTIES, LLC – New York, NY 2007-2009

Real Estate Salesperson

• Execute marketing plans for existing listing

• Conduct open houses

• Negotiate and execute contracts

• Research the right homes for the right client and secure the sale

• Customer service to ensure process went as expected and to continue client confidence

MATCHPOINT, INC. – Delray Beach, FL 2006-2007, 2009

Director of Corporate Partnerships

• Secure sponsorship for the International Tennis Championships

and the USTA National Championships

• Negotiate and execute contracts with sponsors

• Negotiate and execute contracts with vendors

• Assist in the planning, executing and managing of this 9 day event

that was attended by 50,000 patrons

JP MORGAN CHASE- Boca Raton, FL 2004-2006

Mortgage Broker

• Develop and execute marketing plans in order to build database

• Securing mortgages for clients

• Customer service to ensure mortgage process went smoothly, as well as retaining clients and referrals

NEXT STOP PRODUCTIONS – New York, NY 1998-2004

Principal

(A joint venture with International Management Group/IMG)

• Worked in partnership with IMG, the world’s leading sports marketing and fashion modeling agency, and its syndication company, Trans World International, to develop a nationally syndicated series of dynamic women’s health television programs, hosted by Lynn Redgrave and Chris Evert

• Conceived and coordinated entire project, from content to sponsors to technical producers and logistics

• Researched and developed programming including topics, talent and sponsorship

• Wrote proposals, negotiated contracts with sponsors

• Sponsors for the series included Procter & Gamble, Bristol-Myers Squibb, SmithKline Beecham and Warner-Lambert. Third party sponsors included the Society for Women’s Health Research, American Cancer Society, American Heart Association and iVillage

SHANDWICK INTERNATIONAL – New York, NY 1998-2000

Consultant, Healthcare Practice

• Created grass roots marketing programs to educate the public about health issues

• Negotiated and executed contracts

• Programs included utilizing such celebrities as Patti LaBelle and Jose Feliciano to serve as spokespeople to reach the African-American and Hispanic communities

INFORMATION TELEVISION NETWORK – Boca Raton, FL 1993-1998

Associate Producer

• Managed relationships with medical associations, pharmaceutical firms and healthcare companies for Television Production Company

• Created and produced “The Art of Women’s Health,” an educational forum in Washington DC, a thirteen-part television series “Healthy Women 2000,” and an eight-part television series “The Future of Pediatrics”. Sponsors included Eli Lilly, Bristol-Myers Squibb, Pfizer, Searle, GlaxoWellcome, PhRMA, SmithKline Beecham and Pharmacia & Upjohn

• Identified and secured program spokespeople

• Negotiated and executed contracts with both sponsors and vendors for the forum

• Developed logo, title and creative concept for all series

• Programs won Freddie, Gracie Awards (as part of American Women in Radio & Television), Telly and Aurora Awards, and NAMI Award

RETAIL SALES- New York, Florida 1985-1993 Manager, Marketer, Merchandiser, Buyer

EDUCATION 1982-1986

University of Maryland, College Park, MD

BA in Radio, Television and Film Communication

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