Quality Manager, Quality Engineer, Continuous Improvement

MARTIN P. HAYES

*** ********** ****  Rutland, Vermont 05701  802-***-****  **********@*****.***

Summary

A focused and results-driven Quality Assurance Professional with a solid background in quality engineering, safety assessment, quality / process systems, regulatory compliance, and reporting. Demonstrates aptitude for product design, developing methods, and modifying material processing. Contributes to employee training, to build a high-performance workforce. Coordinates initiatives in team environments to accomplish common goals. A valuable leader who works closely with clients to ensure satisfaction—listening to specific requests, and implementing innovative solutions.

Key Accomplishments

 Changed laboratory method, to optimize gage repeatability and reproducibility.

 Designed batch system in new Talc heat treatment process for pharmaceutical-grade product.

 Implemented cGMP systems for the excipient talc manufacturing at two facilities, for different companies.

 Solved product problem with new test method, and presented to customer.

Experience

OMYA, INC. Florence, Vermont

Quality Engineer 2006-2009

Oversaw quality assurance laboratory, including equipment and calibration. Developed laboratory procedures. Maintained Laboratory Information Management System (LIMS). Worked closely with, and lead process for, SPC reviews. Contributed to customer issues reviews. Collaborated on safety, environmental, and quality system internal audit. Served on cross-functional, problem-solving teams. Authored operator procedures, and conducted training.

 Researched new instrument, similar to thermographic analyzer—developing method, conducting and publishing statistical Gage R&R study, and suggesting preliminary product specifications.

 Worked closely with IT to implement new, corporate-wide LIMS system throughout Plant.

 Modified Millipore filter drying method, to eliminate transfers, and produce consistency—improving R&R statistics.

IMI FABI, LLC Benwood, West Virginia

Quality Manager 2004-2006

Collaborated on Talc processing in shipping facility. Managed quality control and assurance. Contributed to management decisions for facility and process. Served as ISO 9000 management representative. Developed and maintained cGMP, suitable to excipient manufacturing. Directed customer quality issues and audits. Oversaw quality control laboratory and one laboratory technician. Managed successful transition to ISO 9001:2000. Contributed to engineering new process for pharmaceutical-grade Talc. Conducted formal validation of system, and implemented cGMP-quality requirements.

 Spearheaded initiatives to open completely new market for Company.

 Designed test method to detect problematic characteristic of Talc product during production, and provide operators with needed information to make process adjustments—earning 100% of business for product line from customers.

 Studied specialized client requirements, and designed pallet enabling superior performance, as well as the manufacturing from U.S. standard lumber—greatly reducing cost.

LUZENAC AMERICA Windsor, Vermont

Quality Coordinator 1996-2003

Managed quality systems for two mill sites, a mine, and a distribution facility. Directed two quality assurance laboratories, six reports, including four laboratory technicians, one administrator, and one systems coordinator—working closely on safety and environmental issues. Monitored and responded to product quality and customer issues. Developed and published procedures—coordinating activities with other locations in the U.S. and Canada. Conducted and coordinated training. Maintained ISO 9000 and cGMP standards. Demonstrated experience with ISO 9001, cGMP, ISO 14000, and DNV Safety (Det Norske Veritas).

Worked closely with nine Luzenac North America sites, to develop and standardize HSQE Systems. Traveled for customer needs, product promotion, consulting, and audits. Gained extensive customer experience with industries, such as roofing manufacturers, automotive plastics, and pharmaceuticals.

 Made important product development contributions.

 Developed cGMP methods for Houston Plant.

Additional Experience

Laboratory Technician, Ludlow, Vermont, 1992-1996. Performed quality assurance testing and shipment release. Managed process control, mine ore assay, quality system development, procedures and documentation, and product development support. Developed methods for A.A. Demonstrated experience with X-ray Diffraction, Leco, and Micromeritics SediGraph. Used STATISTICA for data analysis.

WINDSOR MINERALS, Windsor, Vermont, Laboratory Technician, Managed product development, and advanced to quality assurance. Contributed to preservation of cGMP and CTFA Quality standards. Collected and analyzed process samples, report data, and documentation. Performed maintenance and calibration of laboratory equipment. Designed automotive body-patch compound, using Talc. Developed products for automotive plastics and paints, with significant customer contact. Worked closely on new ISO 9000 quality system for Ludlow and Windsor Mills.

THE GOW SCHOOL, East Aurora, New York, Teacher - Tenth Grade Chemistry and Eight Grade Earth Science RENDEZVOUS II RESTAURANT, Barre, Vermont, Line Cook

Education

JOHNSON STATE COLLEGE, Johnson, Vermont

B.S., Biology and Chemistry

Certification

ISO 9000 Lead Auditor, 2001

CLSSGB, Dec. 2009 (Lean Six-Sigma)

Professional Development

Kepner-Tregoe Decision Making, 2008

Measurement Systems Analysis, 2008

Manager Training Series, 2007-2008

Integrated SEQ System Auditor, 2007

Affiliation

American Society for Quality

Computer Skills

Sapphire LIMS, Minitab, Microsoft Office Suite

Special Machines

Micromeritics SediGraph, Saturn Particle-Size Analyzers

Personal

Married. Enjoys camping, boating, and cooking.

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