Customer Service Sales

Claudia Hernandez

*** ****** ****** *******, ** M2N 1L8 416-***-**** ******@*******.***

CAREER OBJECTIVE:

Seeking the position of a Front Desk Receptionist where I can use my communication skills.

QUALIFICATIONS/ HIGHLIGHTS:

• Over 5 years of professional experience in customer service

• Able to work in a fast-paced environment with minimal supervision

• Easily adaptable to new challenges and responsibilities

• Positive attitude with good analytical and problem solving skills

• Excellent listening, multitasking and organizational skills

• Skilled in handling general administrative and clerical tasks

• Ability to communicate clearly, concisely and courteously with customers, guests and staff

EDUCATION:

Elmcrest College of Applied Health And Sciences 2005-2006

Spa Therapist Diploma

• Received hands-on experience at Elmcrest College’s student clinic, open to the public.

• Qualified to perform cosmetology/make-up artistry

• Skin treatments

• Spa manicures & pedicures

• Aromatherapy and Hydrotherapy

• Body and back treatments

• Waxing techniques

• Salt Glows & Body scrubs

• Mud & Seaweed Wraps

• Relaxation Massage

• Chemical Peels

Claudia Hernandez

325 Bogart Avenue Toronto, ON M2N 1L8 416-***-**** ******@*******.***

EMPLOYMENT HISTORY:

Willowdale Animal Hospital 2006-Present

Receptionist/ Emergency Coordinator

Toronto, Ontario

• Responsible for answering multiple phone lines, taking accurate messages

• Responsible for responding in emergency situations

• Perform the task of maintaining accurate medical records and log book

• Prepare estimates and invoices as well as collect payment for services

• Prepared daily reports of sales and operational reports

• Faxing medical records and referrals

Bell Canada September 2004-2005

Customer Care

Toronto, Ontario

• Provide customers product and service information

• Processed payments on accounts

• Open new accounts for clients

• Upgraded accounts and hardware on site

• Promote products and services

• Regularly log inventory

• Handle the tasks of answering phone calls, email and fax inquiries.

Direct Energy February 2003-2004

Call Centre Representative (Bilingual)

Toronto, Ontario

• Handled the tasks of managing all incoming calls

• Provided customers updates on their accounts

• Handled complex customer queries and complaints

• Made payment arrangements over the phone

• Responsible for handling other light administrative tasks as required

References Available Upon Request

Contact this candidate