Accomplished engineer with management and sales background
Resume:
JOE NGUYEN
COLUMBUS, OH **235
cell: 614-***-****
email: ***********@*****.***
Summary
An accomplished engineer with six years of experience in development, sales, marketing, manufacturing, procurement, budgeting, processing, risk management, quality management, change management, operation and customer support, troubleshooting, product and project management.
Education
University of Evansville, Evansville, IN
Graduated Spring 1995
Electrical Engineering
Bachelor of Science
Experience
Lucent Technologies
Product Manager/Engineer/Supervisor
Columbus, OH
February 1996 – December 2002
Responsibilities included Technical Transfer from Product Development to Operations throughout the project lifecycle. Areas of experience:
• Project Management
• Product Management
• Bill of Materials
• Customer Support
• Process Integration
• Strategic Planning
• Quality Assurance
• Quality Control
• Product Configuration
• Design Support
• Change Management
• Lean Manufacturing
• Six Sigma
• Vendor Management
• Supply Chain
• Distribution Center
Accomplishments:
• Integrated FMEA and Design for Lean Six Sigma (DFSS) regarding build-to-order procedure to reduce cost from $15 MM to $5 MM and achieve 100% OTD of new generation of Power Alarm Distribution panels.
• Implemented and communicated a Lean Six Sigma application (FISH) to Focus upon the component defect, Improve the product, Sustain the process, and Honor the improvement change which resulted in 89% quality increase, 41% reduction cost and 100% on-time delivery performance.
• Implemented and managed a global product change which resulted in 73% cost savings per connector.
• Six years of experience in development, manufacturing, procurement, budgeting, risk management, process, change management, operation and customer support, troubleshooting, product, and project management.
• Defined, initiated and assigned projects accordingly to manage cost, logistics, schedule, delivery and customer satisfaction while ensuring the acceptance of the program to achieve company success and goals.
• Monitored and communicated weekly project activities and issues due to national and international compliance guidelines, resource availability, project objectives and goals.
• Led several national and international cross-functional teams and guided team members to new and improvement processes, creative solutions and measure improvements.
• Created and managed a customer service response team which took 10 – 15 service issues per week from internal and external customers resulting in 99% call response time within 24-hour time instead of five business days by converting into a paperless process.
• Led, organized and implemented an international cross-functional team to troubleshoot and develop a recovery program for new Operations and Maintenance Center (OMC) system.
• Managed the largest wireless local loop system in the world that involved over 50,000 active lines.
Chase Home Finance
Senior Consultant
Columbus, OH
January 2003 – November 2008
Responsibilities included utilizing corporate guidelines to maximize corporate and site metrics while utilizing financial process and projects within a sales environment. Other duties included assisting with marketing strategies, supporting new software applications, calling on existing leads, cold calling, training and mentoring new consultants.
Accomplishments:
• Coached and trained entry level sales consultant regarding sales technique, computer navigation, company policy and procedures.
• Communicated and advised new marketing promotions and concepts.
• Received numerous month customer service awards and certificates.
• Created a customer Excel spreadsheet which displays the progression stages until completion.
• Corporate funding goal was $2.0 million while my average was above $4.5 million per month.
• Ranked as the number one overall sales team out of 26 teams.
• Ranked in the top 5% for customer service out of 253 sales consultants.
• Ranked in the top 5% for compliance out of 253 sales consultants.
• Ranked in the top 8% for cross-selling opportunities out of 253 sales consultants.
• Ranked in the top 5% for funded ratio, the average was below 50% while I averaged 67%.
Certification and Technical Skills
• Failure Mode and Effect Analysis (FMEA)
• International Standards Organization (ISO)
• Design of Experiment (DOE)
• Cost Reduction Program
• Global Change Management
• Design for Manufacturing Assembly (DFMA)
• Microsoft Applications
• Theory of Constraints (PMP)
• Hazardous Communications
• CE and UL
References upon Request
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