Office Manager/Executive Assistant

Robin Douglas

**** ********** ****

Lawrenceville, GA 30044

678-***-**** Cell 678-***-**** Alt

hzxnde@r.postjobfree.com

Summary of Qualifications:

* **** ******** ********** ** a variety of settings

2 Team player with excellent customer service and communication skills

3 Ability to multitask and work in a fast pace environment

4 Proficient in MS Word, PowerPoint, Access and Excel

Education:

Monroe College, Bronx, NY

Bachelor of Business Administration, April 2009

Major: Hospitality Management

GPA: 3.4; Dean’s List

Certifications:

CPR/AED Certified for adults & children

Licensed Bartender / Tips Certified

Serve Safe Certified

Relevant Coursework & Professional Affiliations:

Rooms Division Management, Food and Beverage Management, Introduction to Psychology, Customer Service Management, Hospitality Law, Sales and Marketing, Human Resources Management, Travel and Tourism Management

Member: National Society for Minorities in Hospitality & Professional Conventions Management Association

Experience:

Riexinger & Associates Duluth, GA November 09 – 06/10

Professional Negotiator

1 Placed outbound & inbound calls to consumers for timely recoveries & superior results.

2 Set up payment arrangements for clients through attorney’s trust account for consumers charged off credit card debt & auto deficiency balances

3 Skipped traced consumers through accurint/latitude systems

Wesley Herrington Apartments Lawrenceville, GA August 09- Present

Volunteer

1 Show walk in model apartments to perspective renters

2 Administer work order call backs for 48hour guarantee turn around

3 Pass out renewal letters and host renewal events

Laugh Fiend Productions New York, NY January 09 – 08/09

Events Coordinator

1 Coordinated and set up audio and visual equipment for all comedy & children’s events

2 Collected demographic data for current and future venues/events

3 Administered all sales/marketing aspects of comedy events and bookings for comedy venues, children’s /teens venues & wrap/listening parties

Apowamis Country Club New York, NY April 07 – 1/09

Caterer/ Head Bartender

1 Supervised and organized events in a variety of settings for children & adults of up to 300 people

2 Captain staff during weddings and special events and demonstrated effective sales strategies

3 Managed bar during high-profile events for corporate parties and weddings

Creole Jazz Lounge New York, NY March 05 – 2/07

Floor Manager

1 Met and greeted VIPs request for bottle service, resolved guest issues and concerns

2 Ushered guests to reserved tables, supervised staff during dining hours and special events

3 Instructed cocktail waitresses, guest hosts and runners on how to upscale service

Sylvia’s Restaurant New York, NY April 04 – 2/05

Guest Host/Bartender

1 Acted as the lead bartender for special and catered events

2 Managed all reservations for customers, provided information on Sylvia’s products and pricings

3 Greeted and escorted guests to tables and maximized in house sales quotas on Sylvia’s products

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