Administrative / Executive Assistant

GLORIA D. GARCIA

hzx3q5@r.postjobfree.com 919-***-****

OBJECTIVE

Provide consistent and reliable customer service, which maintains customer’s respect, trust and continued business. This idea also applies to coworkers as well, to ensure a strong team environment.

SKILLS

Skyware, Spanish, MS Word, Excel, Powerpoint, Outlook, Lotus 123, Word Perfect, Lotus Notes, SAP

RELATED EXPERIENCE

3/2010 - Present Wake Technical Community College Raleigh, NC

Hospitality / 2007 Microsoft Word, Excel, Access, Power point / Medical Front Office Assistant

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10/5/09 - 1/29/10 Bayer Crop Science /Fountain Group RTP, NC

Customer Service Representative

Process orders received via Email, internet, fax or phone. Phones

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3/15/06 - 8/14/09 Gerresheimer Glass, Inc. Raleigh, NC

Customer Service Specialist

Process orders received via Email, internet, fax or phone

Track inventory, shipments and update orders with various plants

Work directly with sales manager to maintain monthly sales goals

Processed returns on damaged products or incorrect orders

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7/11/05 – 1/27/06 Executive Staffing Raleigh, NC

Customer Service / Administrative

Call Center - Phones

Advise clients with dental insurance policies

Assist sales staff with sales campaigns

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11/97 – 4/05 Comerica Bank (Treasury Management) San Jose, CA

Customer Service Team Leader

Install, train and troubleshoot on bank’s Treasury Management products

Customer Service Representative – Call Center – ingoing/outgoing

Respond and resolve inquiries from corporate customers, Sales Officers, and various departments

Product Support Specialist - “Intellect” - Install and provide ongoing product support

Lockbox Processor - Process corporate customer’s deposit and provide daily transaction reports

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EDUCATION

Mabel Dean Bacon, V.H.S Dental Office Assisting NY, NY

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