Software Computer
Resume:
Ross Champion
Mobile, Al *****
PROFESSIONAL EXPERIENCE
ThyssenKrupp Steel USA
Calvert, AL
Data Center IT Specialist May 2012 - Present
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software and all configurations.
• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Implement and provide technical support for voice services equipment and voice mail system.
• Analyze equipment performance records to determine the need for repair or replacement.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Perform data backups and disaster recovery operations.
• Coordinate with vendors and with company personnel to facilitate purchases.
• Perform routine network startup and shutdown procedures, and maintain control records.
• Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
• Virtual administration using VMware; end user support/desktop provisioning
IT Operations Specialist (Sr. Help Desk Technician) May 2010 - Present
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities to meet customer SLAs.
Oversee the daily performance of computer systems.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Universal Personnel @ Chevron Pascagoula Refinery
Pascagoula, MS
Lead Help Desk-Technical Services Analyst March 2007 - May 2010
• Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
• Train staff and users to work with computer systems and programs.
• Develop, document and revise system design procedures, test procedures, and quality standards.
• Determine computer software or hardware needed to set up or alter system.
• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
Technical Services Analyst-Major Capital Projects January 2008 - May 2010
• Design, configure, and test computer hardware, networking software and operating system software.
• Train people in computer system use.
• Maintain an inventory of parts for emergency repairs.
• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems.
• Coordinate with vendors and with company personnel to facilitate purchases.
Springhill Hospital
Mobile, AL
Help Desk Technician March 2006 - May 2007
• Worked with Active Directory and other networking components.
• Regularly called upon to work as part of a team to accomplish major upgrade projects within the organization
• Maintain and service PCs and other hardware in a mostly Windows environment.
• Perform multiple types of backups including traditional tape and optical disk
• Experience includes a variety of corporate applications including Sunrise Clinical Manager and SIS. Also, MS Office, POS and various clinical applications.
Providence Hospital
Mobile, AL
Help Desk Technician-Operations May 2000 - March 2006
• Received hands-on experience with a variety of operating systems/clients including Unix, AS/400, AIX, Novell, Citrix, as well as contemporary Microsoft Windows products.
• Performed traditional operations tasks including performing backups, printing and distributing reports, and fulfilling helpdesk duties.
• Maintained & monitored data center equipment in “24/7” environment.
• Proved my ability to work independently for long hours and during non-traditional business hours.
• Demonstrated software, hardware, and network trouble-shooting skills on various devices to include desktop PCs, servers, thin clients, dumb terminals, print servers, laser printers old & new, and peripherals where applicable.
EDUCATION
• University of South Alabama
Mobile, AL
• Technical Certificate, March 2005 * Course of study taken to improve skills in networking environment. Curriculum provided a valid and reliable measure of technical proficiency and expertise to successfully manage and maintain the typically complex computing environment of medium to large-sized companies operating on the Microsoft Windows Server 2003 System.
• Mary G. Montgomery HS
Semmes, AL
1996-2000
ADDITIONAL SKILLS
• 2003-2007 Active Directory
• Microsoft Windows XP-Windows 7 Operating System Support
• Microsoft Server 2003-Server 2008 R2 Support
• Microsoft Exchange
• ITIL Certified
• CommVault Backup Software Administrator
• Microsoft Office- Word, Excel, PowerPoint, Outlook
• VMware end user support/administration
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