Customer Service Sales

MARIA BAGNER

*** *. **** ******, ************, PA Cell 267-***-**** ************@*****.***

SUMMARY OF QUALIFICATIONS

Intermediate knowledge of Microsoft Office Suites • Filing and Data Archiving

• Dispatch • Call Center • Typing 45-50 WPM

Telephone Receptionist of a 6-8 Multi-line phone system

EMPLOYMENT HISTORY

01/12 – 05/12 The Northeast Treatment Center (The Net)

STD & HIV Test Administer INTERNSHIP

Hand out testing paperwork to any willing participants for testing

Log results into an Excel spreadsheet & in the HIV testing log book

Mail out test results to participants or hand out test results to counselors

05/11 - 8/11 Dr. Evelyn Partridge Office

File Clerk / Back up Receptionist-- INTERNSHIP

Maintain records of individual patients

Cover front desk while the main receptionist takes her lunch break

Handle visitors and performs general clerical duties

Prepare treatment rooms for incoming patients

05/09 – 05/11 Impact Thrift Services, Norristown, PA

Sales Associate

Assisted customers daily with all sales transactions

Cleaned the sales floor daily before the store opens

Cleaned fitting rooms, cashier post, store front, jewelry case, etc

Counted my register at the end of my shift daily

6/07 - 2/08 Shellville Services (Temp) King of Prussia, PA

Administrative Support

Tracked all Special Service workers time sheets called in, faxed or brought into the office

Entered new hires in Win-team system (Matrix)

Input all Special Service Department workers hours in timekeeping system

Distributed all uniforms for new hires and logging information on an Excel spreadsheet for inventory

Performed drug test request on the internet using Sterling Testing Site

Handled new hires paperwork by making a folder and run a drug test on the applicants

Answered phone calls as a back-up receptionist

8/05 - 6/06 Direct Sat, Blue Bell, PA

Dispatcher Inbound & Outbound Call Center

Answered all incoming calls from Direct TV Reps, Customers, and Technicians

Tracked technicians and close out their jobs

Confirmed appointments with Direct TV customers

Called customers to informed them if their technicians are running behind schedule

Received updates from technicians either over the phone or via two-way radio

01/04 - 4/09 Denise Childcare Services, Philadelphia, PA

Childcare Assistant/Clerical Support,

Greeted parents daily with their children of all ages from newborns to school aged

Handled all office assistant duties upon request

Backed-up receptionist during lunch and breaks

9/01 - 11/03 Office Team, Philadelphia, PA

Various Clerical Support/ Receptionist Duties

Assisted with information gathering and processing of termination paperwork

Created new employee files and coordination of new hire orientation

Stocked office supplies upon arrival

Set up conference roomS for special meetings

Scheduled applicants for appointments with various supervisors

3/00 - 8/01 Express Scripts, Horsham, PA

Customer Service Representative/ Call Center

Processed medicines for customers through mail order delivery

Serviced inbound and outbound calls for various pharmacist, physicians, and members

Assisted pharmacist and members at the pharmacy to get medical benefits processed

5/99 - 2/00 Telerx Marketing, Horsham, PA

Human Resources Assistant/Data Entry

Prepared Quality Assistance awards for customer service representatives who excel with their performance

Posted weekly A/P vendor invoices, employee expenses, timesheets, and billing reports into the ATC Database

Scheduled applicants for appointments with various supervisors

Aid with information gathering and processing of termination paperwork

Responded to staff inquiries regarding payroll, incentives, benefits, and new hires

EDUCATION

5/05 - 8/05 Physician Billing Solutions Inc., Valley Forge, PA

Medical Billing, Collections and Medical Secretary Skills

11/03 - 2/04 Transitional Work Corporation

General Equivalency Diploma

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