Customer Servuce
Resume:
JULIE A. YOUNG
Jackson, Tn
OBJECTIVE: To obtain a fulltime position, utilizing my exceptional customer service skills, with an opportunity for advancement.
EDUCATON:
Ms. Roberts Beauty Academy, Bellwood, IL
Fall 2000 - summer 2002 - Earned 1500 Hours towards Certification in Cosmetology
Pursing Cosmetology Certification (8 years of experience; provide hair care services for various clients)
• Shampoo/Condition/Relaxer/Perm clients hair; (blow dry~ hair dryer)
• Cut/Trim/Line /Style/Design; apply hair extensions, braids, sew-ins, glue-ins; provide manicure and pedicure service to clients
Downers Grove North High School, Downers Grove, IL
9/95 to 6/99
• Senior Year: Teacher’s Aide assisted teaching staff; filed, sorted and graded school papers and homework
• Graduated and received Diploma June 1999
WORK EXPERIENCE:
5/11 to 10/11 Apria Healthcare, Jackson TN
Customer Service Specialist
• Provided sterile and nutritional supplies via intranet to residential patients
• Refilled prescriptions via faxed stats from doctor
• Handled 40-60 daily requests from residential patients via call center
• Directed inbound and outbound calls from residential patients
2010/2011 Portfolio Recovery Associates, Jackson, TN
Account Representative
• Provided customer service and assisted administrative staff
• Verified and updated customer account information
• Offered debt settlements and negotiated and scheduled monthly payment arrangements
• Handled 200 customer accounts per month for debt settlement or consolidation
2009/2011 The Children’s Place, Jackson, TN
Retail Sales Assistant/Cashier (Part-Time)
• Assisted customers with selection of clothing and accessories
• Provided assistance to customers and advised of sales for exchanged or returned merchandise
• Handled customer requests on sale items and out of stock merchandise
• Stocked and restocked merchandise on floor displays, racks, and shelves
2005-2008 Verizon Wireless, Elgin, IL
Customer Service Representative - Inbound Call Center
• Assisted 70 or more customers daily; activated wireless phone service
• Received payments and resolved customer billing and technical issues;
• Sold phones and accessories
2003-2004 Frema, LLC, Naperville, IL
Customer Service Representative
• Set up residential service for customers and accepted scheduled payments via phone
• Handled customer billing inquiries; entered payments in system and filed customer records
1999-2002 WorldCom Wireless, Downers Grove, IL
Customer Service/Activation Representative – Inbound Call Center
• Activated and deactivated customer phones
• Received and entered payments; resolved customer billing inquiries
1998-2000 Americall Corporation, Westmont, IL
Supervisor/Telemarketing Sales Representative
• Supervised staff of 20-plus telemarketers; loaded programs; monitored calls for quality control;
• Verified final sales and prepared and submitted paperwork
• Prepared payroll sheets and entered hours into system
COMPUTER SKILLS:
• Microsoft Word, Excel, Access, PowerPoint, and Outlook
• Internet Searching/Tracking; Cash Register; Ten-Key Adding Machine
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