Customer Service Medical

Intisar M. Elnimairi

**** ********* ** *** #** Reston, VA 20190 Phone: 571-***-****

E-Mail: *********@*******.***

PROFILE

• Hardworking, reliable and detail-oriented individual who works well individually or as a member of a team.

• Resourceful and takes initiative at every opportunity to help the company succeed.

• Trustworthy, creative, exceed expectations and outgoing. Fluent in English and Arabic.

OFFICE SKILLS

Microsoft Windows 2000/XP Microsoft Word Microsoft Excel

Microsoft Access Power Point Internet Explorer

Microsoft Outlook Internet Research Data Entry

Customer Service Training Filing/Answering Phones Typing: 25 wpm

WORK EXPERIENCE

Dental Assistant

kool Smiles Pediatric Dental Falls Church,VA 09/2010-09/2011

• Assist dentist in management of medical and dental emergencies.

• Take and record medical and dental and dental histories and vital signs of patients

• Helpdesk representative.

Office Agent

Cargo Airport Services, Air France Cargo Dulles, VA 05/2009 - 08/2009

• Kept records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken

• Conversed with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required

• Retrieved and enter into computer database Air France Airway bills.

• Answered phone calls and directed calls to appropriate parties or take messages

X-Ray Trainee,

University Hospital Fort Lauderdale, FL 05/2004 – 06/2004

• Used beam-restrictive devices and patient-shielding techniques to minimize radiation exposure to patient and staff.

• Positioned x-ray equipment and adjusted controls to set exposure factors, such as time and distance.

• Positioned patient on examining table and set up and adjusted equipment to obtain optimum view of specific body area as requested by physician.

EDUCATION

Dental Assistant at Nova Community Collage Medical Campus, Alexandria, VA 2010

Basic X-Ray Technician, Ultimate Medical Academy, Clearwater, Florida 2005-2006

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