Customer Service Rep
Resume:
AIESHA R. CLOUD
*** ****** ***** *****, *****, California 94572
510-***-**** /*******@*****.***
OBJECTIVE
To secure a challenging position that will utilize customer service and organizational skills and develop into a successful career.
SKILLS
Microsoft Excel, PowerPoint, Word, customer service and organizational skills
WORK EXPERIENCE
Ya Phil Me Productions, Richmond, California 05/2009 – Present
Chief Assistant
Served as Chief Assistant to the CEO of a start up Christian-based entertainment company, providing customer service and administrative support. And was Instrumental in setting up fundraiser activities for company’s sales campaign.
o Acted as the initial point of contact for client communication via phone and email using a detailed excel spreadsheet.
o In sales campaign, contacted over 125 prospective clients to confirm event attendance. Reported attendance totals to CEO, Business Manager and Culinary Manager for event preparation.
o Served as hostess at company sponsored events greeting clients, operating PowerPoint presentation and distributing campaign materials.
o Maintain CEO’s calendar of activities and support other staff as needed.
Securitas Security Services USA Inc., Chevron Refinery, Richmond, California 02/8/2007 – 07/15/2009
Security Officer
o Stationed at the front desk in lobby to monitor building activity and to maintain safety and security
o Issued badges for employees and visitor passes
o Reported all suspicious activity to proper authorities including the building management
Wackenhut Private Security, Bank of America, Concord, California 07/06/2006 – 02/08/2007
Security Officer
o Monitored internal and external activities of facility including garage, man traps and freight and passenger elevators.
o Provided job instructions to fellow security officers.
Kelly Services, various locations 05/2006 – 07/2006
Various Customer Service and Marketing entry level assignments
o Participated in an outside marketing promotional campaign for Nvidia greeting potential customers and distributing free items.
School Age Center, Oakland, California 05/2005 – 08/2005
Supplemental Teacher, Aide, an on-call position
o Assisted as Teacher in managing preschool age students in child care taking toddlers to restroom, changing diapers, distributing toys, setting up and collecting mats for naps, providing snacks, reading stories, reviewing alphabets, shapes, colors and numbers, visiting library and rehearsing for summer graduation.
EDUCATION
Hercules High School, Hercules, California Diploma, 06/2004
Contra Costa College 2009 -Present
References are available upon request.
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