Customer Service Representative

DEBORAH HERNANDEZ

*** ******* *****

CHULA VISTA, CA 91911

(H)619-***-****

******************@***.***

OBJECTIVE: Position as a Teller for Credit Union where I may utilize my 20 years experience in customer service, public contact and cash handling experience.

WORK EXPERIENCE:

2007 – 2012 Office Assistant III Imperial County DSS, El Centro, CA

Employed as an office assistant for the Imperial County Department of Social Services.

• Detailed record keeping and filing sensitive County cases

• Communicated effectively with county customers

• Provided information and assistance to public

• Received, sorted and distributed incoming mail

• Trained and provided work direction to other clerical personnel

• Traveled between offices and court to obtain client data

2003 – 2006 Call Center Representative Shell Federal Credit Union, Deer Park, TX

Worked in a fast pace Credit Union call center ensuring great member service and

Retention.

• Proficient in technology applications including teller system

• Assisted members with balance inquire statement request, stop payments and related needs

• Assisted members in account establishment, share accounts, saving services and loans

• Produced top call volumes and maintained a high level for member and credit union convenience

1999 -2000 Member Service Representative Great American Credit Union, Poway, CA

Performed all duties of Member Service Representative to ensure effective and efficient member transactions.

• Processed check cashing, deposits, withdrawals, money orders, and cashier checks

• Opened Checking, Savings, Certificates of Deposits, and Money Market accounts

• Performed cross selling of all credit union products

• Maintained cash drawer balance without incident

1990-1992 TELLER Financial Federal Credit Union, San Diego, CA

Performed all duties of a teller to ensure smooth member transactions:

• Processed check cashing, deposits, withdrawals, money orders and cashier checks

• Clarified Credit Union policy to members to ensure efficient and effective understanding

• Executed financial transactions via telephone for the convenience of the member

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