Senior Software Sales

Job Objective: I am interested in combining the application of skills attained in Windows 2000, XP, NT, TCP/IP, IE and IIS with vast experience in Business-specific applications, Client-server platforms,Sales, Pre-Sales and Technical Support to obtain a challenging position.

Professional Experience

January 2007- US1 POWERSPORTS

Present St. Augustine, Florida

Daily retail floor sales of Yamaha, Kawasaki and Polaris motorsport products.Hard close sales of motorcycles, watercraft and ATV’s. Process involves engaging a customer on the sales floor and taking them to close.

September 2005- DESERT MICRO

January 2006 Jacksonville, Florida

SOFTWARE SALES

United States & Canada

Made initial contact by daily telemarketing, qualified prospects, and

analyzed individual requirements of the solid and liquid waste industry. I demonstrated the software through a VNC connection on the Internet and closed the sale. Required to document all prospect and customer interaction in the ACT Database and CallTracker. The applications are Customer Tracking, Routing, Dispatching and Billing. All installations are Windows 2003, Back-end ODBC with MSQL 2003 Database.

October 2002- POS SOLUTIONS PLUS

March 2005 Frederick, Maryland

SYSTEMS CONSULTANT

Maryland, Washington DC, Virginia, Pennsylvania

Current vertical concentration in Retail Markets throughout the forementioned territory. I make the initial contact through cold calling, trade shows and company references by daily canvassing. My main responsibilities are to qualify the prospect, analyze the individual requirements of the business, configure the

application, demonstrate the software and close the sale.

POS Solutions Plus is a Value Added Remarketer(Dealer) for the Infotouch Corporation. This relationship with Infotouch allows me the opportunity to sell quality personal computers, tablet pc’s, touch screen displays, peripherals and communications equipment from a diverse group of vendors. All installations are Windows 2000 networked platform in a wireless or ethernet configuration. The Infotouch application can run a maximum configuration of 60 workstations

per location. The application software that I demonstrate and install is Store Manager and Enterprise Manager. The Store Manager application is installed at a single location while Enterprise Manager is installed at the corporate location for modifying, polling and reporting data from the store locations. The application software modules are Point of Sale Register, Inventory and Barcoding, Accounts Receivable, Customer History and Tracking, Purchase Orders and Vendor Tracking, and Employee Time Clock module. Through the demonstration of the software, reports and data collected through the system, I

explain how to make qualified business decisions concerning profit and loss areas and parts of the operation needed to be phased out. A typical sale amounts to $35k, which is a combination of hardware, application software, operating system, installation and training fees. I also install interfaces to accounting software, label and sign software, and other peripherals. I am responsible for creating and maintaining partner relationships for hardware and software,

which provide for the integration necessary to produce the entire solution. Other responsibilities include installing the system and training all employees at the specific locations. I combine the experience of technical sales and customer service to complete a successful project and satisfied customer from initial contact until the project is moved into the support department.

June 1999- MICROS-SYSTEMS INC.

January 2002 Columbia, Maryland

PRODUCT SUPPORT SPECIALIST

Micros Headquarters

Micros is a world leader in information technology. Micros provides complete Information Management solutions, including software, hardware, enterprise systems integration, consulting and support to the Hospitality industry. As a Product Support Specialist these were my main responsibilities:

Resolves escalated customer issues.

Assures customer acceptance of and quality of resolution.

Identifies and escalates issues that require advanced product knowledge.

Documents all work.

Creates technical solutions.

Assists in training Customer Support Analysts.

I performed these responsibilities by troubleshooting and maintaining

a transactional database, SQL Sybase v.5.5 and 6.0 on a

Windows NT Server 4.0 platform. The applications are Point of Sale,

Product Management, Property Management, Labor Management, Financial

Management, Enterprise Management and Guest Services Solutions.

Most of the issues are resolved by troubleshooting the database,

network issues and hardware problems at major account sites through the

use of three communications packages for providing remote support,

PCAnywhere, RAS over Dial-up Networking and Remoteware.

All products are Client-Server Architecture using NT Server, NT

Workstation and Windows 95 with Hard Drives and Diskless Clients.

The protocols are TCP/IP and NetBeui. I analyzed database corruption and software bugs from reports and application errors by investigating the application logs and Windows NT Event Viewer. I corrected the issues with ISQL, Sybase Central and Sybase Utilities. Many issues were corrected through Windows NT Registry and networking GUI. I instructed Dealer and District office technicians in the field and at their office with the solutions to the specific issues. All work is recorded in a Clarify Tracking and Billing Database, Clarify Clear Support Front Office. For basic Internet usage, I am proficient at downloading patches and upgrades from the FTP site, Micros Web site and the Intranet. All e-mail is communicated through Outlook Express. Other projects included loading and configuring all labs in the support center, documenting issues for transfer to R & D,and

documenting solutions for new software issues. I also frequently traveled to client sites for installation and upgrades of new software and patches.

October 1994- THE REAL ESTATE BOOK

June 1999 Germantown, Maryland

ACCOUNT EXECUTIVE

Montgomery & Frederick Counties

Calling on Real Estate Agents, Brokers and Builders to generate new

accounts. Selling advertising space in The Real Estate Book in the form

of three and six month contracts and maintaining the existing client base. Other responsibilities include photography, graphics work and administrative

tasks.

February 1992-

August 1994 ADVANCED BUSINESS SYSTEMS, INC.

Bethesda, Maryland

ACCOUNT MANAGER

Maryland, Washington D.C. & Virginia

I concentrated in networking integration products and services. As a

Novell Gold Authorized Reseller and SCO Unix Advanced Product

Center, I installed Unix and Novell based networks in various

industries. I staged seminars, designed marketing materials and

devised follow-up strategies for closing business. Clients came from a variety of sources including seminars, telemarketing, software companies and call-in business. I worked closely with sales and technical representatives from integration firms and manufacturers

to provide a total system of Hardware, Software and Operating System. Some of these companies were Intel, PC Docs, Microsoft, Novell, Ingram Micro, Merisel, Hewlett Packard and Information Systems Group. My accounts consisted of private commercial business, government Agencies and Federal Government Systems integrators.

March 1989-

December 1991 MAI BASIC FOUR

Baltimore, Maryland

ACCOUNT MANAGER

Baltimore, Washington D.C.& Virginia

I concentrated in wholesale distribution, point-of-sale and manufacturing.I made initial contact, canvassed daily, qualified prospects, analyzed the individual requirements of the business, demonstrated software and closed the sale. MAI was a super VAR for Hewlett Packard, IBM and NCR, thus I had a wide variety of software and hardware for recommendation to the client. I worked closely with sales representatives and managers from IBM as we were an IBM agent In 1990, I was the top agent of the Baltimore Metropolitan area for IBM with 12 placements of multiuser systems.

May 1987-

December 1988 WOOD BUSINESS PRODUCTS, INC.

Lake Worth, Florida

COMPUTER CONSULTANT

West Palm Beach and Boca Raton

Made initial contact, canvassed daily, qualified prospects, analyzed the individual requirements of the business, demonstrated software and

closed the sale. Wood Business Products is a value added remarketer

for the Unisys Corporation. This relationship with Unisys afforded me the opportunity to sell quality minicomputers, personal computers and

communications equipment, We had a variety of software products

available to us from different sources. A typical sale amounted to $30k,which is a combination of hardware, application software, operating system, installation and training fees. I set the monthly sales volume record at $82k. I worked all of Palm Beach and Broward counties with no leads or customers provided. All business was created by long hours of cold calling. Follow-up was most important to make sure customers were content and also to expand or upgrade their existing equipment.During this period of employment I attended lectures by Tom Hopkins,Zig Ziglar and studied Dale Carnegie.

November 1985-

July 1986 PRUDENTIAL INSURANCE CO. OF AMERICA

Gaithersburg, Maryland

REGISTERED REPRESENTATIVE

Maryland and Washington D.C.

Sold a variety of life and health insurance products in the suburban

Maryland market. The basic products were universal life, decreasing

term, straight term, company health and whole life using Prudential

mutual funds as the cash value part of the policy. At that time we had

six different funds we could sell of which the Global fund had the

highest return. I was required to have three appointments each night

and to maintain a sales volume. All business was created by cold call

and referral.

Achievements

1999 -Completed MCSE, MCP+Internet

1990 -Top Agent of the Baltimore Metro area for IBM with 12 placements of multiuser systems.

1988 -Set monthly sales volume record at $82,000 for Wood Business Products

1987 -Completed University of Maryland Economics Program-one of the best in the U.S.-instructors were among the best economists in the government and the Brookings Institution.

1983-84 -Maintained multiple part-time positions while attending college

Education

1999 Microsoft Certified Systems Engineer

1987 B.S. in Finance, Second Major in Economics, University of Maryland, College Park, MD

Interests Golf, Skiing, Fishing, Boating, Weightlifting

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